Job Title: Network Analyst

Wage: $44.67 - $48.31 (2023)

Reports To: Supervisor, Network Services and Client Support

Department: Corporate Services

Location: Lindsay, Ontario

Employment Status: Permanent Full-Time

Union: CUPE 855 Inside

Closing Date: August 21, 2024

Hours: Normal Working Hours 35 hours per week with core working hours between 8:30 a.m. and 4:30 p.m.

Other: Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of business hours. Ability to exert up to 22.2 kg (50 lbs) of force occasionally, and/or up to 8.9 kg (20 lbs) of force frequently, and/or up to 4.4 kg (10 lbs) of force constantly to move objects.

The Corporate Services Department - IT Division is hiring a Network Analyst to join our dynamic team. Under the direction of the Supervisor, Network Services and Client Support, this position is responsible for the stability and integrity of the City’s IT infrastructure by planning, designing, implementing and maintaining networking, server, storage, backup and client systems across the organization efficiently, while also ensuring the security of those systems.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Essential Duties

Specific to this role:

Essential Duties

Specific to this role:

Plan, design, implement, monitor and administer IT infrastructure; including but not limited to:
Network and Server software, services and hardware to ensure high levels of availability, performance and security
Enterprise data storage and backup systems to ensure high levels of data availability, security and continuity
Voice communication systems and services as in Telecom design and support
Video surveillance systems and services
Client computer devices and software to ensure high levels of availability, performance and security
Mobile computing technology services including data delivery, security and device hardware
Develop scripting and/or programming in support of technical and business systems
Provide escalated support for the City’s IT technical support staff
Provide subject matter expertise and leadership to business units and project teams to identify, acquire, implement and maintain appropriate technology
Recommend infrastructure and security standards to IT management
Recommend and/or evaluate technology purchase requirements to IT management
Act as a member of IT Governance team and/or member of key IT projects teams, as assigned
Maintain inventory records of all related hardware and software
Coordinate service and support with external providers

As a member of the professional team:

Administer procedures and recommend solutions to challenges or process improvements
Complete continuous research and analysis of industry trends and issues to make recommendations to management and remain current in area of specialty
Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the manager and/or supervisor, as appropriate
Work collaboratively with others to deliver the outcomes as defined; report any challenges to the manager and/or supervisor
Maintain documentation, databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
Provide data to allow reporting and decision making
Procure services and goods as authorized by the manager and/or supervisor
Perform other related duties as assigned

Qualifications

Post-secondary diploma in Computer Systems or a related field
Minimum 5 years of related progressive experience, preferably in a municipal environment
Current knowledge and related experience with: network and IT infrastructure design, implementation, administration and best practices, managing Windows and Linux server environments, enterprise grade backup solutions, end user computer and peripheral hardware and their internal components, managing mobile devices via a Mobile Device Management (MDM) platform, managing Microsoft Office 365 including: licensing, user provisioning, security, reporting and integration, supporting a SCADA IT environment with a focus on security and infrastructure planning
Comprehensive knowledge of internetworking hardware and services to effectively troubleshoot and maintain network security and infrastructure
Experience in vulnerability management tools, penetration testing and security incident response procedures including risk and impact analysis
Working knowledge of current networking protocols, and Internet standards, including: TCP/IP, IPSEC, QoS, DNS, DHCP, SMTP, SNMP, NAT, POE as well as technical knowledge of Layer 2 and Layer 3 networking & routing protocols including Spanning Tree Protocol, CDP, EIGRP in LAN and WAN environments
Working knowledge of the following network hardware: switches, routers, firewalls, wireless (Wi-Fi) access points
Working knowledge of Virtual Private Networks (VPN) solutions, remote access technologies such as Citrix and Remote Desktop Protocol (RDP), Intrusion Prevention Systems (IPS), Network Access Controls (NAC) and Security Information and Event Management (SIEM)
Experience testing and deploying applications to ensure their ability to co-exist and function in a multi-tiered environment
Ability and willingness to stay current with certifications in support of changing infrastructure, as needed. Includes current certifications in the following areas: Cisco Certified Network Associate/Professional (CCNA/CCNP), Systems Security Certified Professional (SSCP), and/or Certified Information Systems Security Professional (CISSP), Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE)
Experience with scripting languages to assist in the automation of tasks
Experience working with service desk software
Knowledge and demonstrated application of project process principles
ITIL Foundations Certificate required, or willingness to obtain, along with working knowledge of service management and ITIL methodologies including incident, problem, change and configuration management
Demonstrated organizational and time-management skills including the ability to work both independently and as part of a team, and work methodically and prioritize workload to meet multiple demands and deadlines effectively with minimal supervision
Possess and demonstrate the knowledge, skills and personal attributes as described in the key performance competencies outlined below
Demonstrated proficiency in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario
Upon a conditional offer of employment, a Criminal Record Check will be required

Applicants must be prepared for skill testing.

The City of Kawartha Lakes will accommodate the needs of applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise People Services to ensure your accessibility needs are accommodated throughout this process.

Interested applicants are encouraged to apply by August 21, 2024 through the Careers page on our website: https://tre.tbe.taleo.net/tre01/ats/careers/v2/viewRequisition?org=CITYOFKA&cws=37&rid=2351

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