About Us
We are an established luxury travel agency focused on delivering reliable, personalized service to our clients. Our operations depend on a combination of internal systems and well-established platforms that support our various teams and reporting functions.
Position Overview
We are seeking a practical, experienced Director of IT to oversee and support our day-to-day technology operations. This role is well-suited to someone who enjoys balancing leadership with hands-on involvement, supporting both systems and people in a steady, operations-focused environment.
Key Responsibilities
- Oversee daily IT operations, ensuring systems are stable, secure, and well-supported
- Manage and support internal business systems, including a proprietary reservation platform and CRM tools
- Supervise and collaborate with a full stack developer on system maintenance, enhancements, and issue resolution
- Provide technical guidance and hands-on support for application development, integrations, or debugging when needed
- Manage and optimize contact center and telephony systems
- Administer and support reporting tools, including Power BI, ensuring accurate and accessible business insights
- Coordinate with external vendors and service providers for system support and issue resolution
- Ensure data security, backups, and basic compliance practices are in place and maintained
- Identify and implement practical improvements to existing systems and workflows
- Manage IT licensing and vendor contracts
- Provide guidance and support to internal users across departments
Qualifications
- 7-10+ years of IT experience, along with leadership or management experience
- Experience supporting business-critical systems in a small or mid-sized organization
- Proven ability to work with database schemas and develop effective SQL queries to retrieve and manipulate data.
- Prior experience working with or overseeing software developers
- Working knowledge of full stack development concepts in a cloud-hosted AWS environment (e.g., web applications, APIs, databases)
- Ability to review code, troubleshoot issues, and contribute at a high level when needed
- Familiarity with CRM platforms, telephony/contact center systems, and reporting tools (e.g., Power BI)
- Strong troubleshooting and problem-solving skills with a hands-on approach
- Experience working with vendors and managing external IT support
- Understanding of basic cybersecurity, backups, and system reliability practices
- Ability to communicate clearly with non-technical staff and leadership
Why Work at Magellan
- Supportive and collaborative team culture
- Fully remote work setup with all necessary equipment provided
- Remote role, must be located in Winnipeg
- Salaried, IT leadership role
- Comprehensive health and dental benefits
- RRSP/DPSP matching opportunities
- Flexible work schedule
The Five Stars of Magellan Luxury Hotels
Client-Focused · Results-Driven · Team Player · Self-Directed Learner · Responsible
Learn more about our company at www.magellanluxuryhotels.com
Magellan Luxury Hotels is committed to an inclusive hiring process. Reasonable accommodations are available for applicants with disabilities, and we welcome guidance on how best to support individual needs.
Job Types: Full-time, Permanent
Pay: From $80,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Application question(s):
- Are you located in Winnipeg? (Must be located in Winnipeg)
- How many years of IT experience do you have?
- What hands-on experience do you have designing and building end to end applications? Briefly describe which areas (front-end, back-end, databases etc.) you have worked in.
- Please describe what practical experience do you have with AWS or other cloud platforms.
Work Location: Remote
