About Us

We are an established luxury travel agency focused on delivering reliable, personalized service to our clients. Our operations depend on a combination of internal systems and well-established platforms that support our various teams and reporting functions.

Position Overview

We are seeking a practical, experienced Director of IT to oversee and support our day-to-day technology operations. This role is well-suited to someone who enjoys balancing leadership with hands-on involvement, supporting both systems and people in a steady, operations-focused environment.

Key Responsibilities

Oversee daily IT operations, ensuring systems are stable, secure, and well-supported
Manage and support internal business systems, including a proprietary reservation platform and CRM tools
Supervise and collaborate with a full stack developer on system maintenance, enhancements, and issue resolution
Provide technical guidance and hands-on support for application development, integrations, or debugging when needed
Manage and optimize contact center and telephony systems
Administer and support reporting tools, including Power BI, ensuring accurate and accessible business insights
Coordinate with external vendors and service providers for system support and issue resolution
Ensure data security, backups, and basic compliance practices are in place and maintained
Identify and implement practical improvements to existing systems and workflows
Manage IT licensing and vendor contracts
Provide guidance and support to internal users across departments

Qualifications

7-10+ years of IT experience, along with leadership or management experience
Experience supporting business-critical systems in a small or mid-sized organization
Proven ability to work with database schemas and develop effective SQL queries to retrieve and manipulate data.
Prior experience working with or overseeing software developers
Working knowledge of full stack development concepts in a cloud-hosted AWS environment (e.g., web applications, APIs, databases)
Ability to review code, troubleshoot issues, and contribute at a high level when needed
Familiarity with CRM platforms, telephony/contact center systems, and reporting tools (e.g., Power BI)
Strong troubleshooting and problem-solving skills with a hands-on approach
Experience working with vendors and managing external IT support
Understanding of basic cybersecurity, backups, and system reliability practices
Ability to communicate clearly with non-technical staff and leadership

Why Work at Magellan

Supportive and collaborative team culture
Fully remote work setup with all necessary equipment provided
Remote role, must be located in Winnipeg
Salaried, IT leadership role
Comprehensive health and dental benefits
RRSP/DPSP matching opportunities
Flexible work schedule

The Five Stars of Magellan Luxury Hotels

Client-Focused · Results-Driven · Team Player · Self-Directed Learner · Responsible

Learn more about our company at www.magellanluxuryhotels.com

Magellan Luxury Hotels is committed to an inclusive hiring process. Reasonable accommodations are available for applicants with disabilities, and we welcome guidance on how best to support individual needs.

Job Types: Full-time, Permanent

Pay: From $80,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
RRSP match
Vision care
Work from home

Application question(s):

Are you located in Winnipeg? (Must be located in Winnipeg)
How many years of IT experience do you have?
What hands-on experience do you have designing and building end to end applications? Briefly describe which areas (front-end, back-end, databases etc.) you have worked in.
Please describe what practical experience do you have with AWS or other cloud platforms.

Work Location: Remote

Magellan Luxury Hotels

New Jobs

Director of IT