About Company:
We are a full-service restoration company located in British Columbia. Since 1998, Precision Restorations DKI has followed a philosophy of only hiring people who we would be happy to have working in our own homes—people who demonstrate courtesy and respect every time they meet our customers. We are committed to providing a safe, exciting, challenging, and rewarding workplace and experience.
DKI Precision Restorations is looking for a reliable and proactive IT Support Technician to join our growing team. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is committed to delivering excellent technical support to end users across multiple branch locations.
Key Responsibilities
As an IT Support Technician, you will handle daily onsite and remote support tasks, ensuring all IT issues and requests are resolved efficiently. You will work with personal computers, business applications, mobile devices, and related hardware/software. This role also plays a key part in keeping our internal systems secure, up-to-date, and running smoothly.
- Troubleshoot hardware, software, and network issues for end users.
- Respond to IT support requests via phone, email, remote access, and in-person.
- Complete regular security reviews, including antivirus checks, Windows updates, and system backups.
- Install, configure, and upgrade computers, peripherals, and software.
- Support mobile devices and assist with other IT service activities.
- Maintain accurate records of issues, solutions, and completed tasks.
- Provide user-friendly guidance and training to staff when necessary.
- Escalate complex issues to senior IT staff or third-party vendors as appropriate.
- Assist with equipment setup for new hires and workstations.
- Participate in continuous improvement of IT processes and procedures.
We’d love to hear from you if
- You have a minimum of 3 years experience working in a similar role.
- Strong hardware and software troubleshooting skills.
- Familiarity with Microsoft applications and Windows operating systems.
- Excellent communication skills and a commitment to delivering exceptional customer service.
- Ability to multitask, prioritize workload, and work both independently and as part of a team.
- Detail-oriented with strong problem-solving abilities.
Additional Requirements
- Must have a reliable vehicle and valid driver’s license (travel between branches may be required).
- Must be able to lift up to 30 lbs for equipment setup and movement.
- Willingness to occasionally work outside standard hours during system upgrades, outages, or urgent issues.
Preferred (Nice-to-Have) Qualifications
- Experience with Microsoft 365 administration.
- Basic networking knowledge (routers, switches, VPN).
- Experience with ticketing/help desk systems.
- Understanding of cybersecurity best practices.
- Previous IT support experience in a multi-location environment.
What We Offer
- A supportive, people-focused workplace culture.
- Opportunities to grow your technical skills and responsibilities.
- A dynamic environment where your contributions directly support teams across BC.
- Enjoy an attractive compensation package that reflects your skills and experience, ensuring you are rewarded for your contributions.
- Comprehensive health and dental coverage that begins after just three months of employment, supporting your well-being and peace of mind.
- Access to vision care benefits to help you maintain optimal eye health.
- Employee events, team-building activities, and community involvement through our charitable partnerships
How to Apply
Please submit your resume and a brief cover letter explaining why you’d be a great fit for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
DKI Precision Restorations believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our HR Department.
Job Type: Full-time
Pay: $28.00-$33.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- How many years of IT Support Technician experience you have ?
- What is your hourly wage expectations?
- When can you start the position?
- Do you have a reliable vehicle and a valid driver’s license, and are you comfortable traveling between branches (across BC), if required?
- This position requires full-time availability of 40 hours per week, with some flexibility working outside standard hours. Are you able to work full-time or take on overtime if needed?
- This is a full on-site position at Delta Head Office. Are you comfortable working in office arrangments?
- Are you legally authorized to work in Canada?
Education:
- Secondary School (preferred)
Work Location: In person
