Are you an initiative-taking and disciplined Cloud Administrator who is enthusiastic about the design, implementation, monitoring, and maintenance of IT systems? If so, we want to hear from you.

In this senior level position, you put your best effort into troubleshooting and resolving complex client issues with varying levels of impact and urgency. You take ownership of problems and know when to ask for help. You care about your peers and offer technical consultation (coaching and mentoring). You work directly with the VP, Technical Operations to identify and escalate situations requiring urgent attention. You take the time you need to document your work and update the knowledge base. You are someone who can be trusted. You are honest and ethical. You are accountable and do what you say you will do.

Your responsibilities will include:

Network design, implementation, analysis, and troubleshooting.
System Administration.
Supporting clients with expert level repair, maintenance, troubleshooting and implementation services, either onsite or remotely.
Managing risks and protecting the use, processing, storage, and transmission of knowledge, information, and data (Security and Information Assurance (S&IA)).
Implementing and managing security solutions to ensure the safety of clients' system and information.
Examining the management controls within infrastructure and business applications (IT audits).
Completing and scheduling ticket requests and managing daily time entries.
Contributing to client business development, spotting new opportunities, and enhancing relationships.
Addressing emergency and after-hours tickets when required.

To be successful, you must:

Be curious and analytical, skilled communicator and de-escalator, and always thriving for client service excellence.
Have expert level Microsoft server and workstation experience and be capable of troubleshooting multi-faceted technical challenges.
Have strong cybersecurity knowledge and understanding of best practices.
Demonstrate successful IT project leadership experience (lead the technical implementation of various sized IT projects, including server builds, IT infrastructure upgrades, and cloud migrations, just to name a few).
Demonstrate ability to work within Azure.
Experience with configuring and managing network infrastructure including SonicWALL, Ubiquiti, and Fortinet devices.
Have at least 5 years experience in a highly technical role, including system administration.
Be certified through MCSE, CompTIA (A+, Security+, and/or Network+), Microsoft Certified (MS-500, MS-700, MS-900, AZ-301, AZ-304, Azure Fundamentals, Enterprise Administrator Expert, Teams Administrator Associate), or CCNA.
Preferably have working experience with line-of-business applications such as QuickBooks and Sage to support clients and assist with their upgrades.
Have experience with backup solutions such as Altaro, Veeam, and Azure Backup.

Job Types: Full-time, Permanent

Salary: $70,000.00-$95,000.00 per year

Benefits:

Dental care
Extended health care
Paid time off
RRSP match
Vision care

Schedule:

Monday to Friday

EC Managed IT

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