About Us
Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to
join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We are hiring for this position out of our Vancouver or Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
This role requires a rotational shift of overnight coverage.
About You
You are a champion of continuous improvement and believe your work is never completely done. You are passionate about process optimization and improving efficiencies to keep departments running as effectively as possible. You understand the nuances of change management and are a patient and dedicated coach and problem solver.
About The Qualifications
- 4+ years of experience in a relevant role.
- Bachelor's degree in business administration, human resources, or a related field or qualified experience.
- Thorough knowledge of, and experience in, incident management and change management principles and methodology (ITIL).
- Proficiency in business management, statistics, analytics, and spreadsheet software such as ServiceNow ITSM.
- Ability to influence others and achieve common goals.
- At least three years' experience working in IT service management, or a similar role.
- Excellent managerial skills and ability to collaborate with team members.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
About The Day-to-day
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
- Collaborating with management to gather and analyze operational information.
- Tracking implementation progress and reporting back to management.
- Reviewing changes prior to change Advisory board for completeness.
- Contacting change requestors, or implementors for additional change information.
- Reviewing and updating change management processes as needed.
Compensation
Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $105,000 and $115,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.
Help us get to know you better by answering our application questions! Your participation is expected as an essential part of our selection process.
NOTE: Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. This job posting is for an existing vacancy.
