Westburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products. At Westburne, we are relentless in our drive to be the best at enhancing the success of our customers by delivering products, services and responsiveness second to none.
Our employees enjoy a stable and safe work environment, receive competitive compensation, benefits and pension packages, have access to on-going training and development as well as opportunities for continued growth within the organization.
We are currently recruiting for an Industrial Network Services Delivery Technician.
Reporting to the National Services Delivery Lead, the Industrial Network Services Delivery Technician is responsible for scoping & delivering on-site services that support customer operations in process and discrete manufacturing. This role is crucial to support our commitment to delivering high-quality products and services.
The Network Services Delivery Technician is a dynamic technical role with project delivery and customer service responsibilities, including, but not limited to:
Technical Responsibilities
- Act as a pre-sales technical consultant to provide technical services & solutions to customers
- Develop scope of work and customer facing proposals
- Execute documented service procedures and on-site data collection at customer facilities including: 1)Network Assessments 2)Cybersecurity Assessments and consulting 3)Collaborate with engineering and IT teams to design and implement network solutions that meet operational requirements.
- Scope and deliver customized remote and onsite services including: 1)Troubleshooting industrial network infrastructure, servers, systems & applications 2)Installation & configuration of network infrastructure, servers & applications
- Document work activities in a clear and professional report format.
- Develop & present report findings to technical and non-technical audiences.
- Assist in the development of remediation plans and technical roadmaps
- Promote best practice industrial network design
- Demonstrate core competency around Industrial Controls & Automation products and associated manufacturing technology.
- Provide post-sale technical & implementation support to build competency and confidence of customers
- Conduct technical presentations and product updates
- Attend supplier partner training (Canada/US) to maintain a high level of specialized product and application knowledge
QUALIFICATIONS
Education: Licensed Construction & Maintenance Electrician (309A), Industrial Electrician (442A) or Field Service Technician in an industrial environment.
Experience: Minimum of 2 years as an Industrial Electrician or equivalent hands-on work experience - preferably in the Oil & Gas industry
Desired Skills:
- Understanding of safe work practices and risk management in an industrial and process environments, including utilization of personal protective equipment as required.
- Experience with Arc Flash & Lock out/Tag out safety procedures is an asset.
- Time management, organizational and problem-solving proficiency.
- Strong interpersonal and written/verbal communication skills.
- Experience with Microsoft Office suite.
- Technical understanding of industrial automation systems.
- Awareness of manufacturing business drivers.
- Ability to learn quickly and adapt to changing demands.
- Self-motivated and results-oriented.
- A valid driver's license and passport will be required for this position.
How to Apply
If this is the position for you, click apply.
We thank all candidates for their interest. However, only those candidates selected for interviews will be contacted.
Please visit www.westburne.ca for other career opportunities. We invite you to also click on “Life Here” http://lifehere.westburne.ca/ to learn more about Westburne.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- an Industrial Electrician: 2 years (preferred)
- pre-sales technical consultant: 2 years (preferred)
- post-sale technical & implementation support: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
