Pathway Communications is a leader in technology management solutions and counts some of Canada's best brands as its clients. We are looking for ahighly motivated
CybersecuritySales Specialistto join our fast-growing Sales Team.
We'll help you build your career in Sales while you collaborate with a diverse team of talented individuals who successfully identify and contact prospects, build healthy pipelines, and manage the sales cycle from proposals to contracts.
The ideal candidate would be an experienced hunter who has a passion for sales, razor-sharp attention to detail, an analytical mind, and the ability to execute and optimize multiple campaigns for multiple clients.
Responsibilities
Your duties, in relation to the company and its services, will be to:
Client Onboarding and Relationship Management
- Guide new clients through the onboarding process, ensuring a smooth transition and setup of our managed IT services
- Understand customer needs through regular, proactive interactions to build and maintain strong, long-term relationships
- Maintain a positive company image by implementing client-related events and programs
Service Delivery and Performance Monitoring
- Oversee IT Service Management (ITSM) processes to ensure efficient delivery and support of IT services
- Implement and manage ITIL best practices to optimize service delivery and operational efficiency
- Monitor and manage Service Level Agreements (SLAs) to meet and exceed customer expectations
- Create performance reports, dashboards, and insights for customers
- Report on Net Promoter Score (NPS) and customer experience through surveys, interviews, and pulse checks
- Ensure high levels of system availability and performance through proactive monitoring and maintenance
Incident Management and Problem Resolution
- Lead incident management and problem resolution activities to minimize service disruptions
- Ensure customer issues are resolved promptly before they escalate
- Prepare and deliver critical incident reports and Root Cause Analyses (RCAs)
- Coordinate with cross-functional teams to resolve operational issues and improve processes
Feedback and Continuous Improvement
- Provide field feedback to sales, marketing, and operations teams to improve service delivery
- Analyze customer data and competitor offers to identify potential churn signals
- Develop and enforce operational policies and procedures to enhance productivity and compliance
Upselling, Renewals, and Sales Support
- Identify opportunities for service renewals and upselling additional IT services that benefit the client's business
- Help the sales team upsell services relevant to client needs
- Support service delivery teams in creating compelling client presentations
Operational Strategy and Resource Management
- Plan and execute operational strategies to support organizational goals and objectives
- Manage budgets and resources for IT operations to ensure cost-effective solutions
Team Leadership and Development
- Provide leadership and guidance to the IT operations team to foster professional growth and development
Must-have Qualifications
- At least 5 years of experience in selling Technical Solutions
- Proven success in hunting; has validated skills in cold calling and prospecting
- Post-Secondary / University Degree with sales and technical training related to managed IT services
- Strong technical understanding of IT products and services
- Experienced in preparing, writing, and making sales presentations and proposals in concert with Sales Engineers and Technical Writers
What We Offer
- Base salary with the opportunity to earn bonuses based on performance; proportionate to relevant experience and background
- Excellent medical, dental, and benefits plans
- Internal career advancement opportunities
- Healthy work-life balance
How to Apply
If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject: “Cybersecurity Sales Specialist", including details of qualifications and training, work experience, and why you feel this would be asuitable position for you at recruitment@corp.pathcom.com
We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals at this time.
We are seeking candidates who can speak fluently in English & French language.
The Pathway Group is an equal-opportunity employer and is committed to creating a diverse and inclusive environment for everyone.. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other status protected by Ontario Human Rights Code. If accommodation is needed, please mention this in your application. All qualified candidates are encouraged to apply.
Job Type: Full-time, Permanent
Work Arrangement: On-site
Candidates who are currently located in Toronto and authorized to work a minimum of 37.5 hours per week can only apply for this role.
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