Who ESET is:
We are a privately held, global digital security company, protecting billions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways.
Job Purpose: The Bilingual Inside Cybersecurity Channel Account Manager (French and English) is responsible for maintaining ESET’s existing customer base within the Quebec and Eastern Canada Region by renewing existing licensing and actively seeking and developing new upsell opportunities from the existing customer base. This is a quota driven sales position which involves outbound calling while qualifying existing end-user needs.
What you’ll do: This individual will work closely with ESET’s channel partners within their assigned geographic territory to retain ESET’s customer base, increase renewal rate, upsell and add value wherever possible. ESET is looking for individuals with a passion to achieve and exceed deliverables in a fast paced sales environment while simultaneously building long-lasting reseller/end user customer relationships.
RESPONSIBILITIES:
- Maintain accurate pipeline of business
- Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
- Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
- Maintain accurate account and contact information
- Respond to voicemails per company policy
- Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
- Handle and/or resolve ESET license credential inquiries/issues for channel partners
- Record and maintain accurate notes for all sales-related activity in Salesforce
- Provide back-up support to sales team colleagues as needed/required by management
- Attend all sales meetings and trainings as required.
What you’ll have:
- Professional fluency in French is required for this position, with strong proficiency in English
- 2–4 years of experience in Account Management, Sales, or a related field
- College diploma or bachelor’s degree preferred
- Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
- Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
- Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
- Proficiency in Microsoft Office Suite and Salesforce CRM environment
What we offer:
- Employer-sponsored retirement savings plan (RRSP)
- Wellness and Technology Stipends
- Employee Assistance Program
- Life insurance
- Paid time off
- Volunteer Time off opportunities
- Tuition reimbursement
- Flexible working environment
ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected OTE for this position ranges from $100,000-$110,000. Additional benefits such as health and wellness programs, performance bonuses, product discounts, holidays, and paid time off—may be offered in accordance with company plans.
