Job description

About Nuvollo

Nuvollo is a Managed Services Provider focused on supporting business‑critical systems that require secure, highly available, and predictable environments. We partner closely with our clients to operate, optimize, and grow their technology platforms while delivering long-term value.

Job Overview:

We’re hiring an Account Manager – Managed Services to own and grow client relationships across our portfolio.

This is a client-facing, relationship-driven role focused on retention, account growth, and trusted advisory, not cold outbound sales.

You’ll act as a key partner to your clients, ensuring strong engagement while identifying opportunities to expand managed services, security, and ERP solutions.

What You’ll Do

Own and manage a portfolio of client accounts as the primary point of contact
Build strong, long-term relationships with stakeholders
Drive account growth through upsell, cross-sell, and expansion opportunities
Lead regular client touchpoints, including Quarterly Business Reviews (QBRs)
Monitor account health and proactively address risks
Collaborate with technical and delivery teams to ensure high-quality service
Prepare proposals and solution recommendations aligned to client needs
Maintain account plans, pipeline tracking, and forecasting

What We’re Looking For

3+ years in account management, client success, or account-based sales
Experience in Managed Services, IT services, MSP, cybersecurity, or ERP
Strong client-facing and relationship management skills
Proven ability to grow revenue within existing accounts
Highly organized, proactive, and accountable
Experience with CRM tools (HubSpot or Salesforce is a plus)

Nice to Have

Experience working with enterprise or commercial clients
Exposure to infrastructure, cloud, or security solutions
Experience leading client reviews (QBRs or similar)

Additional Details

Occasional travel for client visits
Hybrid flexibility depending on location
Competitive compensation and growth opportunities

Job Type: Full-time

Ability to commute/relocate:

Toronto, ON M9B 6E5: reliably commute or plan to relocate before starting work (required)

Nuvollo Corp.

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