Positions Available:1
Work Schedule:Monday – Friday; 9 AM – 5 PM; occasional evenings/weekends; on-call rotation
Work Structure: 5 Days Onsite (may move to hybrid model of up to 2 days' work from home)
Posting Date: March 31, 2025
Closing Date:April 14, 2025, at 5:00 PM EST
Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support.
If you are passionate about creating safe, inclusive spaces for marginalized youth,this is your chance to make an impact as a Junior IT Support Coordinator.
About the Role
As a Junior IT Support Coordinator, you will:
- Serve as thefirst point of contact for IT support, troubleshooting hardware, software, and system issues.
- SupportMicrosoft 365, SharePoint, Teams, TREAT, and other office applications.
- Set up and configure computers, printers, mobile devices, and IT equipment.
- Manage IT assets, track inventory, and coordinate repairs or replacements.
- Work with the IT Support Analyst to escalate issues andsupport IT projects.
- Implement system updates, software rollouts, and security measures.
- Assist with onboarding by setting up accounts and providing IT orientation.
- Document common IT issues and provide informal training on cybersecurity and best practices.
What You Bring
Requirements:
- 1+ year of experience inIT support, helpdesk, or a similar role (volunteer experience accepted).
- Proficiency in Windows & Mac OS, Microsoft 365 (O365), SharePoint, and Teams.
- Understanding of networking and security best practices.
- Strong troubleshooting skills and ability to explain technical concepts to non-technical users.
Preferred/Nice-to-Haves:
- Bachelor’s degree in IT/Computer Science or 3+ years of relevant experience.
- Professional IT certifications (e.g., CompTIA A+, Microsoft 365 Certified).
- Experience with IT asset management, helpdesk ticketing, and documentation.
- Familiarity with IT support in a non-profit or community-based setting.
Why Work with Us?
- A welcoming, inclusive environment where your voice matters.
- The opportunity to make a lasting impact in the lives of 2SLGBTQIA+ youth.
- Growth opportunities in a mission-driven organization.
What We Need
- Satisfactory Vulnerable Sector Police Check clearance.
- Legal eligibility to work in Canada.
- Availability for various shifts, including overnights, weekends, and holidays.
Important Note
If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.
How to Apply
To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications, we receive, we are only able to contact candidates who have been selected for an interview.
Friends of Rubyis committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.
Preference will be given to members of the 2SLGBTQIA+ communityas part of our commitment to equity and representation.
Apply by April 14 and help us create brighter futures for 2SLGBTQIA+ youth.
We cannot wait to hear from you!
