Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?
Role Overview
The IT Administrator applies technical and operational knowledge to deliver effective IT Services that meet the day to day needs of Diversicare Canada Management Services Co., Inc (30 Retirement homes, 1 Head office and 1 Regional Office) and DCMS Realty.
The IT Administrator provides Microsoft cloud services, WIFI, network/firewall and desktop troubleshooting and special projects roll out. He/she works closely with other Information Technology team members that set implementation procedures and standards.
The IT Administrator travels extensively to perform onsite support when needed, roll out activities, site surveys, document business requirements from business representatives, vendors, as appropriate and status reporting as determined by the Project Team. He/She also works closely with the outsourced remote Helpdesk as an escalation point for onsite break/fix type issues.
Reporting to the National Director of Information Technology, you will work with Project Team for implementations/roll outs, documentation and post roll out support.
Qualifications
- College or University graduate or 5 years hands-on working experience in a related technology discipline
- Experience working with a ticketing systems
- Experience administering Microsoft 365 Admin centers (Security, Compliance, Intune, Exchange, SharePoint, Teams, etc)
- Strategic thinker
- Problem-solver
- Strong organization and time management skills
- Ability to work under pressure with tight deadlines and produce results
- Ability to work independently and in a team environment
- Ability to learn new technologies on the fly
- Excellent interpersonal and communication abilities (written/verbal)
- High attention to detail with an eye for accuracy
- Able to conduct research and analyzes of technology
Key Responsibilities
- Knowledge and understanding of Microsoft 365 (SharePoint, Outlook/OWA, Teams, OneDrive)
- Proficient in handling PowerShell scripting and process automation.
- Knowledge of Microsoft Azure Security center (MFA, Conditional access, Compliance and Identity)
- Knowledge of Microsoft Defender
- Proficient in administrative tasks in Microsoft InTune (mobile device management)
- Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of PCs.
- Cybersecurity best practices and training
- Track and maintain IT asset inventory as required
- Perform administration tasks on Meraki firewalls, routers, switches, WIFI, Cameras, etc.
- Ensuring operational effectiveness through end user adoption/training of new technologies
- Troubleshoot IT issues reported by users, including password and account resets and troubleshooting network/internet connectivity
- Maintain technical documentation for systems
- Adheres to change control procedures
- Participate in a on-call rotation and respond to outages related to systems
- Willingness to travel within the GTA to remote sites extensively (up to 80%)
- Some travel across Canada will be required
General
- Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
- Complies with all corporate policies and procedures.
- Completes all required mandatory training/education.
- Other duties as assigned
All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.
Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.
