Company Overview:

Nautical Lands Group is a prominent and forward-thinking real estate development, senior housing, and management company that has been a driving force in the industry for over three decades. Founded on the principles of integrity, innovation, and sustainability, Nautical Lands Group has established itself as a trusted name in the Canadian real estate market, delivering exceptional residential and retirement living communities across the country.

Position Overview:

We are seeking a motivated and experienced IT Support Specialist to join our team and play a crucial role in the successful implementation and utilization of our new helpdesk system. As the new IT Support Specialist, you will be reporting to the Director of IT and responsible for configuring, testing, and training our staff on the new system while providing technical support to internal users.

Responsibilities:

Helpdesk System Implementation: Collaborate with the IT Director and external vendors to lead the smooth integration of our new helpdesk system into existing infrastructure. This includes, but is not limited to, system configuration, data migration, and training.

Technical Support: Act as the first point of contact for internal users seeking technical assistance with the helpdesk system. Diagnose and troubleshoot system issues, both hardware and software-related, and provide prompt resolution to minimize downtime.

User Training: Develop comprehensive training materials and conduct training sessions for all employees to ensure they have a thorough understanding of the new helpdesk system's features and functionalities. Provide ongoing user support to address inquiries and resolve issues related to the system.

Network & User Management: Configuration and maintenance of network devices such as routers, firewalls, and access points. Troubleshoot network connectivity issues and implement security measures to protect against threats. Administration of internal user accounts, storage systems, and financial servers. Handle user onboarding and offboarding processes to grant or revoke access accordingly.

Telephony: Administration and maintenance of VoIP, cell phones, nurse call handhelds, and POTS telephony systems at properties throughout Canada.

Documentation: Maintain accurate and up-to-date documentation of the helpdesk system configuration, processes, and general troubleshooting guides. Ensure that knowledge is well-documented and readily accessible to support staff. IT asset life cycle management including planning, budgeting, vendor management, and secure disposal.

System Monitoring and Reporting: Monitor the performance and usage of the helpdesk system to identify potential issues and trends. Generate periodic reports on system metrics and user feedback to evaluate the system's effectiveness and propose improvements.

Collaboration & Travel: Interact and collaborate with various team members, systems, and operations across Canada. Be available to travel to our properties across the country, both by vehicle and domestic air travel.

Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

· Proven experience in implementing and managing IT helpdesk systems, providing IT support and troubleshooting in a professional environment.

· Strong analytical and problem-solving skills with an ability to troubleshoot technical issues effectively.

· Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.

· Ability to work independently and prioritize tasks effectively.

· Detail-oriented and well-organized with the ability to manage multiple tasks and priorities simultaneously.

Ideal Qualifications:

· Certifications related to IT service management, networking, and helpdesk systems (e.g., ITIL, CompTIA, Microsoft, Cisco, AWS, JIRA).

· Previous experience in training and conducting workshops for end-users.

· Knowledge of IT security best practices and data protection regulations.

Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site parking
Paid time off
Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

Expected start date: 2024-03-25

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