EQUS was founded on the co-operative spirit. Our core values of Quality, Accountability, Community and Knowledge define the attitude our teams bring to work every day. Together, we connect rural Alberta and enrich the lives of our members.

Job Purpose

IT Support Specialist provides exceptional IT support services to all EQUS employees and to the IT Systems Specialist, as required.

Duties

Helpdesk Tasks:

Provide primary support for all EQUS offices
Provide IT orientations for new employees
Troubleshoot and resolve hardware/operating system/software related issues and basic network and server access matters received via helpdesk ticketing system, phone, email or other communication methods
Ensure all issues are resolved to user’s satisfaction, following the EQUS issue resolution process
Redirect service requests to other team members, as needed
Provide professional, user-friendly, and courteous client service to the users
Provide support for EQUS email systems and infrastructure applications
Provide software and hardware training to users, as required
Additional administrative and supportive tasks, as needed

Computer System and Network Tasks:

Perform installations, maintenance, repair, and replacement work on any computer related equipment that supports the business, including laptops, desktops, communications equipment, tablets/iPads, smart phones, printers, networks, or any piece of computer related peripheral or software which an end user would be using.
Diagnosing and supporting client applications (i.e. Microsoft Office, IE, proprietary applications)
Utilize EQUS IT assets management tool to update the IT inventory system including, but not limited to: software, hardware, fob keys, security codes, etc.
Remove data and software and decommission hardware prior to recycling or disposal of equipment
Support IT Systems Specialist with various tasks, as required

Other Tasks:

Assist with the maintenance and support of all servers and network equipment
Support technology initiatives and strategies • Educate staff on cybersecurity best practices
Assist in IT reporting, budgeting, and planning
Other tasks as assigned

Review and Approval of Work

This position reports to Business Services Leader - IT

Job Requirements and Qualifications

Excellent written and verbal communication skills
Effective and respectful customer service skills
Ability to work both independently with minimal supervision and collaboratively on various tasks
Ability to prioritize and respond to competing tasks in a fast-paced environment
Well-developed research skills and resourcefulness
Positive attitude and ability to thrive in a fast-paced working environment
This is position is based out of our Corporate Office in Innisfail, and will require periodic travel to our other Area Offices for support

Education and Experience

Completion of a two-year (or longer) Computer Science or related Program
Customer service skills training and at least two years of customer service experience • Experience working with and supporting PC hardware, Microsoft Windows, Microsoft OS and Office Software, TCP/IP Networking, and internet browsers
Understanding of Active Directory and various versions of Windows, including Windows 10/11 and Windows Server 2012-2019.

Compensation

EQUS strives to attract and retain highly skilled talent and expertise vital to our organization’s success. We offer competitive wages, a comprehensive benefits package, and excellent opportunities for development and growth.

Power up your career by joining the EQUS team!

Job Type: Full-time

Schedule:

Monday to Friday

Work Location: In person

Application deadline: 2023-08-29

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