Summary

The M365 Network & Systems Administrator will provide overall administration and technical direction to coordinate and maintain all IT requirements and security for Microsoft 365, Microsoft Azure, Network, and Systems. They must perform all functions and responsibilities in conjunction with the company's policies and procedures.

Responsibilities

Provide first, second, and third level support, as appropriate, for main offices, plants, distribution centers, external vendors, and remote locations in both a legacy IT environment and the modern workplace, which consists of office and plant networks, servers, and application environments including Windows Server (all versions), Active Directory, Microsoft 365/Office 365 Platform & Security, Azure AD, SharePoint, OneDrive, MS Teams & Teams Telephony, Intune, Windows Terminal Server, Hyper-V, VMware, Anti-Malware apps, and MS SQL Server.
Provide first, second, and third level support, as appropriate, for all workstations, network peripherals, switches, firewalls, printers, scanners, VoIP telephony, com devices, physical cabling, hand scanners, and workstation operating systems (Windows XP to 11 and Linux).
Work closely with all IT functional areas to implement the operational requirements for new and existing IT systems.
Liaise with third-party vendors, external contractors, project team members, and internal staff to ensure that IT standards are met with hardware/software and policies/procedures.
Analyze business processes and match systems’ hardware/software through development of technical solutions.
Design, install, and maintain production control and monitoring equipment/systems in a 24x7 environment.
Implement, maintain, administer, and provide user support for business line applications including Microsoft’s suite of standard applications, M365/O365, along with all hardware and hardware upgrades.
Proactively manage M365 Network & Systems, based on preventative care including continual improvement of configurations and technologies along with IT policies and procedures.
Oversee others who administer, monitor, and maintain optimal performance, connectivity, and operation of servers and switches with respect to all LAN/WAN-related network sites and services, whether staff or vendors.
Coordinate and implement the organization’s software.
Maintain and administer phone system, voice mail system, video, fax, and printer solutions.
Complete Network Security tasks including backups, anti-virus/malware and anti-spam installation/configuration, and disaster plans with business continuity planning.
Migrate systems for multi-domain and platform/application moves.
Install, configure, and maintain the following devices: notebooks, tablets, desktop workstations, cellular devices, desk VoIP phones, printers, faxes, and photocopier/scanning machines (all are Intune based).
Maintain an inventory of installed software and hardware and manage licensing, M365, and ITSM tools.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule; specifically, enrollment into M365.
Create and manage user email accounts and manage access control, based on company policies, M365 Security, and Conditional Access Policies.
Plan and implement various hardware and software upgrades including equipment refreshes and applications version upgrades, as well as Windows updates and patches.
Remove old equipment and migrate data to new machines.
Maintain and upgrade the website and make modifications as required to keep it up-to-date.
Provide user training and create instruction manuals, as required.
Provide support for Web applications and activities.
Identify potential improvements and troubleshoot intricate network and systems issues from the physical layer, up through the application layer.
Apply critical thinking to solve complex problems in a 24/7, mission-critical, network environment.
Automate any and all tasks that can be automated.
Assist with hardware and software purchases.
Must fully and clearly document work procedures.

Requirements

Minimum 5 years of experience as a Network & Systems Administrator.
Problem solving abilities.
Demonstrated ability to work effectively in coordination with other team members.
Demonstrated positive customer-orientation in service delivery while thinking logically and acting decisively in critical situations.
Confident communication and customer-oriented skills.
Extensive knowledge of the modern workplace, M365, IT operating systems, and server application platforms.
Hands-on experience installing IT hardware and software.
Web experience.
University or college degree an asset, or equivalent experience.
Excellent organization and time management skills.
Microsoft certifications preferred, but qualified experience will be considered.

This is a Direct Hire opportunity in Saskatoon & Regina, SK, Canada. Excellent benefits package.

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