Sirius Computer Solutions, has an immediate opportunity for a Consultant, Managed Security Services.

Join our growing team in supporting enterprise clients, with a focus on Incident Response, and Managed SIEM and Endpoint solutions.

This role will support our Mississauga, ON SOC; we are open to Toronto area candidates, or individuals looking to work remotely from elsewhere in Canada.

Sirius is now part of CDW, a Fortune 500 company and leading provider of information technology solutions to customers in the United States, the United Kingdom and Canada. Our capabilities are stronger than ever.

Position Summary:

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise.

In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

Primary Duties & Responsibilities:

Services Delivery – 65% job weight

Performs Incident Response using various tools
Manages complex technical questions and ticket escalations and monitors system performance
Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Confidently runs Great Meetings, differentiating services per MSS positioning
Hosts monthly meetings and tuning calls with assigned accounts

Professional Development - 35% job weight

Helps improve the team, proactively engages when service is inconsistent, or risk is identified
Mentors team with technical advice / support
Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Basic Qualifications:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Experience with CrowdStrike Falcon or other EDR
Experience with one (1) or more of the following SIEM tools: IBM QRadar, Exabeam, Splunk, and/or Sumo Logic
Knowledge of MITRE ATT&CK Framework

Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services* and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center

Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services* and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center

Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services* and has at least six (6) years of IT Support experience in a client-focused environment, and/or working in security operations center

Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, CEH or similar technology certifications

Other Position Requirements:

Solid prioritization / time management skills
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions
Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and

large groups, using a variety of presentation methods to sustain the audiences’ engagement

Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously
Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven
Demonstrated ability to mentor less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated Word, Excel, Visio, PowerPoint and Outlook skills

Preferred Qualifications

Previous experience working in a Security Operations Center (SOC) environment

Data Privacy and Security:

All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values a diverse and inclusive workplace.

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