About Glia
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
We're growing rapidly, and seeking a passionate professional to join our Client Technical Support team in Vancouver as a Technical Support Engineer
.Please note that this role is office-based
.
The Ro
leAs part of our Technical Support Engineering Team, you'll help our customers resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless. An Entry-Level Technical Support Engineer is effective, capable of managing demanding workloads, and excels at prioritization and evaluation of situational urgenc
y.The salary range is 40000 - 70000 CAD annuall
y.
What you'll
doA regular day in the life of a Technical Support Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standar
ds.An Entry-Level Technical Support Engineer at Gl
- ia:Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integratio
- ns.Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs and Sl
- ackProvides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channe
- ls.Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practic
- es.Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search of soluti
- onsBe ready to work in a fast-paced environme
nt!Tech you will be working w
- ithJira, QuickSight, Salesfor
- ce.Zoom for internal and external communicati
- onsWeb Technologies including REST APIs, WebRTC, Web Sock
- etsMobile technologies including Swift, Java, Kot
- linTelephony and media streaming technolog
ies
Requirem
- entsMust be located in Vancouver, BC, and willing to work from the off
- ice.Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical soluti
- ons.Excellent reading, listening, and writing skills in Eng
- lishGood knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud soluti
- ons.A firm understanding of the technology stacks common to the Web ecosys
- tem.High competency in communicating complex issues to both technical and non-technical audien
- ces.Ability to professionally and diplomatically address customer concerns and provide concise feedb
- ack.Bachelor's Degree in Software Engineering, Computer Science or equiva
lentB
- onusSkilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Understanding of WebRTC and other web technolog
- ies.Experience with communications/telecommunications technol
- ogy.Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android,
iOS
Ben
- efitsCompetitive salary and stock op
- tionsProfessional development support (trainings, courses, conferences, books,
- etc)Access to all the latest tools and equipment you’ll
- needSports compensation, reimbursement for therapy, counseling ses
- sionsTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic gam
- es :)Generous referral bo
- nusesDiversity: 25 countries repres
ented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected b
y law.**The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@gl
ia.com
