Manager, IT Infrastructure & Cyber Security – Waterloo, ON – Permanent
About Our Client
Our client is a trusted and well-established provider of community-based health services across Ontario. They work closely with public health authorities, hospitals and partner organizations to support integrated care delivery across a broad range of patient services. With a focus on accessibility, quality and innovation, they are committed to strengthening healthcare delivery through digital transformation and secure, scalable infrastructure.
What You Will Be Doing, as a Manager, IT Infrastructure & Cyber Security:
Security & Risk Management:
· Lead cybersecurity strategy and roadmap for infrastructure modernization, security posture improvement, and business continuity/disaster recovery (BCP/DRP).
· Coordinate annual penetration testing, analyze findings, and drive remediation with accountable owners.
- Oversee vulnerability scanning, prioritization, and patching across servers, endpoints, and network devices; maintain SLAs and report status/metrics.
- Ensure Identity & Access Management (IAM) controls are in place and monitored, including Azure AD (Entra ID), MFA, conditional access, and privileged access (PIM/PAM).
- Ensure compliance with applicable security frameworks, regulatory requirements, and internal policies.
Infrastructure Operations:
- Continuously assess operations for LAN/WAN, Wi-Fi, printers, and connectivity for gaps and opportunities to enhance performance, security posture, and user experience.
- Lead initiatives to modernize and optimize network infrastructure, ensuring improved security visibility and scalability.
- Oversee telephony and mobility including VOIP systems, unified communications, and mobile device management.
- Support the Administration and optimization of cloud services (Microsoft Azure, Office 365, Copilot) including cost governance, capacity planning, and performance tuning.
Service Delivery & Support:
- Own Level 3 infrastructure/security tickets in Jira; ensure timely resolution, SLA adherence, and transparent reporting on KPIs.
- Partner with IT operations teams on incident response, problem management, and continuous improvement
Leadership, Projects & Vendor Management:
- Hire, mentor, coach, and develop technical staff—fostering collaboration, accountability, and a culture of learning.
- Lead projects to deprecate legacy applications and assist with the technical setup of new solutions that enhance reliability, security, and user experience.
- Manage vendor relationships, contracts, and budgets for infrastructure, cloud, and security services; ensure quality, value, and performance.
- Contribute to strategic planning—optimizing current solutions for maximum value while introducing modern tools, practices and mature security setup
Internal & External Communications:
- Engage in internal/external committees and community functions (e.g., advisory boards, workshops, skill fairs).
- Work closely with vendor partners to ensure quality and value for money.
- Provide regular updates on IT operations status, risks, and workplans to leadership and stakeholders.
- Commit to ongoing professional development (e.g., workshops, seminars, certifications).
What You Should Have, as a Manager, IT Infrastructure & Cyber Security:
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
- 5+ years in IT infrastructure and security, with at least 2 years in a leadership role.
- Hands-on experience with:
o Microsoft 365, Azure AD (Entra ID), Exchange Online, SharePoint, Teams, Intune
o Windows Server administration, Active Directory, Group Policy, DNS/DHCP
o Virtualization (Hyper-V, Azure Virtual Desktop, Citrix)
o SQL Server (backups, permissions)
o CrowdStrike (endpoint protection)
o Veeam (backup and disaster recovery)
o Microsoft Defender (endpoint and cloud security)
o Meraki (network and security appliances)
- Strong knowledge of networking, cybersecurity frameworks, VOIP systems, and mobile technologies is required
- Hybrid role with the need to attend our head office in waterloo at least 2-3 times a week.
- Excellent communication, problem-solving, and decision-making skills are required
- Familiarity with SASE tools and architecture is preferred.
- Experience in HealthCare, preferably Home HealthCare is a large asset.
- Vehicle is required and some travel is required
PREFERRED CERTIFICATIONS
- CCNP or similar networking certification.
- CISSP, CISM, or equivalent security certification.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- ITIL or PMP for process and project management
- Clear Background and Vulnerable Sector Check
What You Will Receive as a Manager, IT Infrastructure & Cyber Security:
· 95k - $115K base salary
· 5% annual bonus
· 5% RRSP matching
· 3 weeks’ vacation
· Paid sick days
· Excellent benefit package
· Employee assistance program
· Full-time permanent career
· Opportunity to work for a large public organization
The Shift You Will Be Working is:
- Day shift 8:30am-4:30pm (must have flexibility to assist after hours for emergencies)
Where You Will Be Working, as a Manager, IT Infrastructure & Cyber Security:
- Waterloo, ON (Hybrid work setting) with travel as needed throughout Ontario
#VSRADMIN
Pay: $95,000.00-$115,000.00 per year
Work Location: Hybrid remote in Waterloo, ON N2L 3K8
