Knowledge and Experience:
- 8 years’ experience in IT, strong background in IT infrastructure design and resolving operational constraints (physical/virtual/wireless/cellular network, cloud, cybersecurity, VMware, SCADA and operational technologies)
- 6 years of demonstrated technical leadership abilities and project leadership and/or management experience which is directly related to the line of work of this position
- 6 years of implementation and sustainment of the enterprise services hosted on-premise as well as within cloud based IaaS, PaaS and/or SaaS environment (Microsoft Azure is a must, Amazon Web Services is a plus).
- 6 years of supporting geographically disconnected networks, to meet or exceed stringent contractual/corporate Service Level Agreements (SLAs) – 4 9s and/or 5 9s availability.
- 5 years of supporting the enterprise adaptation of the NIST FIPS 140 & SP 800, ISO 27001/27002, CIS, PCI-DSS cybersecurity framework and implementation methodologies (prior DoD DISA STiG, DoD DIACAP/RMF, CIS v7 support are acceptable)
- 5 years’ experience in managing multiple locations to include the development and deployment of network event management/monitoring tools to assess the operational health of the network, circuits, and infrastructure devices.
- Must have an undergraduate degree from an accredited university or college in computer science/engineering, information technology, or a related field of study.
- Graduate degree from an accredited university or college in computer science, information technology or a related field of study is preferred.
- Active Professional Certifications:
- Cisco Certified Network Associate (CCNA) is a must, Cisco Certified Network Professional (CCNP) is a Plus
- Microsoft Azure Network Engineer Associate is a must
- Fortinet NSE Certification Levels Technical is a must, Advanced/Expert is a Plus
- Knowledge/ exposure to onboard equipment systems (DriveCam/ CAD AVL/ etc. is preferred)
- Experience in identifying technical feasibility and POC/testing/deploying innovative solutions
- Experience with cloud automation languages and tools such as Puppet, Ansible, Terraform, etc.
- Experience deploying, operating, and configuring Cisco, Fortinet suite of network devices
- Experience running and maintaining complex Enterprise IT systems
- Experience in Network Engineering, including one or more of the following: Cisco CLI, Routing and Switching, Subnetting, and HyperVisor software
- A strong understanding of computer networking principles (OSI layers, Firewalls, VLANs, VPNs)
- A strong understanding of cyber security tools (SIEM, Proxy, AV, EDR, DLP, HID/NID, HIP/NIP, Forensics)
Skills:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Identifying, developing, and applying best practices in information technology, design, acquisition, policies, procedures, and principles necessary to ensure delivery of technology investments / contractual obligations.
- Managing information technology programs, forecasting for all resources, including budget and forecasting (EVM expertise), and having a background in waterfall/agile software development and delivering positive experiences for internal and external customers.
- Designing, implementing, and evaluating information systems in complex organizations supporting mission operations and maintaining system performance.
- Collaborating with internal and PTA’s Chief Information Security Officer to effectively implement and sustain a cybersecurity enterprise and to provide support in the development of the strategic direction to enable PTAs or KNA divisions to prepare for, detect, and respond to cyber-attacks.
- Ability to lead people toward meeting the organization's mission and providing an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
- Exceptional time management and organizational skills
- Excellent leadership skills to guide and inspire peers
- Ability to multitask and to work under pressure and manage multiple teams at once to meet deadlines.
Key Accountabilities:
IT Infrastructure
- Serves as the principal network engineering & 24x7x365 sustainment lead for properties assigned (supporting in the Keolis , which is the installation focal point for voice and data communications providing KNA-wide network services.
- Provides input and support hands-on support for operational coordination for configuration management plans for complex local-area networks (LANs) and wide-area networks (WANs).
- Evaluates network software, hardware, bandwidth, and communications link, specification and installation. Analyzes, assesses and interprets the LAN/WAN user and administrator requirements for software to be used in the future.
- Adhere to and support evaluation of policies and procedures
- IT Security
- Address escalated Site/Companywide outages via helpdesk
- Maintain reliable infrastructure for business continuity
- Manage Vendor’s responsibility and enforce agreed SLA
- Upkeep Documentation for Services and Infrastructure
Solution Delievery
- Serves as a project manager leading studies to identify and determine network administrative and technical requirements, network architecture, infrastructure and facilities necessary for upgrading components and/or consolidating regional networks.
- Support procurement and digital solutions leadership in evaluation of adherence to technical relationship with vendors
- Report on accountable daily progress of project status in development
- Identify and escalating infrastructure budget to Director/VP
- Advise budget, project and change control within the organization.
- Build an infrastructure/systems roadmap that will help define the technical business plan
- Support and enforce client and vendor facing SLA’s alongside procurement to avoid interruption in business continuity.
Technical Subject Leadership
- Evaluate and assess current state infrastructure against changing market trends to realize cost optimization
- Conducts cost benefit analyses and total cost of ownership and capacity studies.
- Prepares study summaries for comparison of alternatives pertinent to the economic justification of costs, time and equipment usage and generates complex queries and reports.
Client relationship and external relationships
- Accountable for infrastructure risk mitigation in support of contractual delivery of service to clients, compliance and other as needed.
- Act as a support business liaison with other workstreams and peers.
- Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’.
Additional Statements:
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible
