Job Summary
We are seeking a detail-oriented and organized Office Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office, particularly in an IT Services setting. This position requires excellent customer service skills, proficiency in Microsoft 365, and the ability to manage various administrative tasks efficiently. The Office Administrator will be the first point of contact for clients and must maintain a welcoming environment while providing exceptional support. We are willing to train the right applicant.

Duties

Manage front desk operations, including greeting patients and answering phone calls.
Schedule appointments and maintain the office calendar to ensure efficient client service management.
Handle client inquiries and provide outstanding customer service to enhance their experience.
Maintain accurate client records and perform data entry tasks using computerized systems.
Assist with ordering, receiving & billing processes as needed.
Proofread documents for accuracy and clarity before distribution.
Collaborate with technical staff to ensure seamless communication and coordination of services.
Perform general clerical duties such as filing, scanning, and organizing office materials.

Skills

Proficiency in Microsoft 365 (Word, Excel, SharePoint, etc) is essential for document management and communication.
Previous experience in an office environment is preferred but not required.
Strong customer service skills with the ability to handle inquiries professionally and courteously.
Excellent organizational skills with attention to detail for managing multiple tasks effectively.
Familiarity with phone systems and office equipment to support daily operations.
Ability to proofread documents accurately, ensuring high-quality communication materials.
A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Wish List/Trainable Skills

Microsoft License procurement and management
N-Able RMM, Backup & EDR management
ServiceBox Workorder management
Wave accounting for billing & parts management.
Cybersecurity basics

Join us as an Office Administrator where you can contribute to creating a positive experience for our clients while supporting our dedicated team!

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Vision care

Schedule:

8 hour shift
Monday to Friday
No weekends

Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-08-04

Yellowhead IT Services Ltd.

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