About the Role

We’re looking for a skilled Network Administrator to join our IT Operations Team. This is a hands-on role responsible for managing network, infrastructure, and end-user support across multiple sites. The ideal candidate is a proactive problem-solver who thrives in both on-premises and cloud environments, and who brings a customer-first approach to supporting colleagues of all technical levels.

Key Responsibilities

End User & Systems Support

Provide timely investigation and resolution of escalated IT issues.
Support end-users via phone, email, remote tools, and in-person assistance.
Deploy, configure, and maintain PCs, smartphones, printers, and collaboration tools.
Manage onboarding and offboarding, including user accounts and access.
Maintain inventory of hardware, software, and licenses.

Cloud & Security

Manage Microsoft Entra ID, role-based access control (RBAC), and user/group administration.
Deploy and manage Azure Virtual Machines, networking (VNets, subnets, load balancers, VPN gateways), and Intune/MDM solutions.
Support cloud and hybrid IT environments (Azure, AWS, GCP).
Investigate, diagnose, and remediate cybersecurity incidents.
Contribute to IT documentation, SOPs, and governance practices.

Network & Infrastructure Administration

Configure, monitor, and maintain LAN/WAN connectivity, firewalls, and security systems in a multi-site environment.
Administer and optimize wireless networks.
Manage VMware environments and virtualization platforms (e.g., VMware, Citrix, AVD).
Perform daily infrastructure health checks, patching, and routine maintenance.
Implement and manage data backup, recovery, and storage best practices.
Other duties as assigned

Qualification & Education Requirements

Completion of a two-year IT diploma or equivalent combination of education and professional experience.
5–8 years of progressive IT infrastructure experience, including at least 3 years in hands-on network administration supporting multi-site LAN/WAN environments

Preferred Skills

Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
Support IT infrastructure and networking environment
Configure and support PC, mobile and other hardware
Implement data backup and recovery methods and apply data storage and management best practices
Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage
Holding one or more relevant Industry Certifications such as, A+, Network+, Security+, CCNA, MSCE/MCSA, Microsoft Azure Administrator (AZ-104) is desirable
Experience with one or more CSP’s such as AWS, Microsoft Azure & GCP is desirable
Experience managing Entra ID, user/group administration, and role-based access control (RBAC)
Skilled in deploying, configuring, and maintaining Azure Virtual Machines
Good knowledge of Azure networking, including VNets, subnets, load balancers, VPN gateways, and NSGs
Experience with SASE, MDM and Microsoft Intune are desirable
Critical thinking & active listening
Good written & verbal communication
Conflict resolution
Teamwork
Time Management
Knowledge of current ITIL best practices

Why Join Us?

At Somerville, you’ll be part of a collaborative IT Team that values innovation, professional growth, and continuous learning. We invest in employee development through certification support and hands-on opportunities with modern cloud and security technologies. This role provides variety, ownership, and the opportunity to make a real impact in keeping our business connected and secure.

Additional Notes

This is an onsite, full-time role based upon 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with on-call rotation and support outside of these hours for critical operations and support situations as they arise.

Robert B. Somerville Co. Limited

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