Job Description

Network Administrator provides network, computer, storage, telephony, and end-user support using superior customer service in a corporate IT environment. Supports IT Infrastructure, local and wide area networks across the organization’s multiple facilities either remotely, via onsite personnel, outsourced IT, or site visits. Supports end-users of all skill levels via phone, email, remote access, or in person. Provides solutions in a timely manner, documenting all issues and resolutions.

Role and Responsibilities

Provide investigation and diagnosis of escalated unresolved issues as appropriate
Actively monitor and respond quickly to incoming IT Service Requests
Log incidents and service requests and maintain relevant records:
Identify and classify incident types and service interruptions
Record incidents cataloging them by symptom and resolution
Deploy & maintain PC’s and associated peripherals, Smartphones, Printers, Video Conferencing Equipment, etc.
Install, configure, and upgrade PC software
Perform Daily IT Infrastructure Health Checks and report findings
Assist with onboarding & offboarding of users
Keep inventory of all equipment, software, and license users
Contribute to the creation and updates of support documentation, SOP’s, etc.
Perform regular Endpoint and Infrastructure Patching

· Support the configuration, deployment, monitoring, and maintenance of LAN/WAN network connectivity, firewalls, security systems, storage and server hardware and software in a multi-site corporate network environment

· Experience installing, maintaining, and optimizing wireless networks

· Experience configuring and maintaining VMware environments

· Experience configuring and maintaining Citrix environments

Investigate, diagnose, and remediate Cyber Security Incidents
Other duties as assigned

Qualifications and Education Requirements

Successful completion of a two (2) year post-secondary program and/or related equitable experience with a focus on Information Technology

· 10 years’ minimum experience in corporate IT or managed IT services environment

· 8 years’ minimum experience in hands-on network administration role supporting multi-site LAN/WAN environments

Preferred Skills

· Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software

· Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

· Support IT infrastructure and networking environment

· Configure and support PC, mobile and other hardware

· Implement data backup and recovery methods and apply data storage and management best practices

· Cyber Security skills, vulnerability assessment, penetration testing, Security Incident triage

· Holding relevant Industry Certifications such as, A+, Network+, Security+, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP are desirable

· Critical thinking

· Good written & verbal communication

· Active listening

· Conflict resolution

· Teamwork

· Time Management

· Good time management along with attention to detail

· Knowledge of current ITIL best practices

Additional Notes

This is a full-time role based 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays along with support outside of these hours for critical operations and support situations as they arise.

Robert B. Somerville Co. Limited

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