The Powell Group of Companies is looking for a Director of IT to join our growing team in Aurora!

Summary

The Director of Information Technology (IT) is responsible for the effective planning, organization and operation of information technology (IT) services and support across the organization and customers. This individual oversees IT project coordination, resource management, supervision of IT staff, as well as communication with the executive team, business unit leaders, and end users. The Director of IT is also responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives. Responsibilities include directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and the development of new technical solutions.

Job Duties

Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations
Ensures customer SLA’s are met or exceeded with Resources available
Directs and prioritizes the workload of team members and personnel
Approves all business requirements prior to the technical solution
Participates in all hardware and software evaluations and maintains vendor contracts
Represents the IT function at customer review meetings when appropriate
Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions
Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions
Produces detailed timeline for each application release and implements effective project control by monitoring the progress of the software release and reporting the status
Directs education programs for her/his staff
Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or troubleshooting
Performs salary administration and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel.
Provide support for all hardware and software problems reported, documenting problems and solutions as required.
Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.
Identify opportunities and recommend solutions that will enhance or improve current business processes.
Provide coordination for the I.T. Services group, in their day-to-day responsibilities.
Supports and ensures operating viability of business IT systems for all customers
Follows up on faulty hardware and software purchases by pursuing warranty advantage through distributors and manufacturers.
Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
Assist on projects or special initiatives as assigned.
Plan, develop, and manage all IT services, programs, and support throughout the enterprise.
Assist senior management with the direction and facilitation of IT strategic and tactical planning.
Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
Oversee project management for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post-mortems.
Ensure that applicable project management practices are followed throughout project lifecycles.
Assist in developing and managing a budget for technology, IT services, and personnel.
Liaise with vendors and service providers to ensure the efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements.
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
Create and deliver business cases for technology acquisitions.
Create status reports as required; present findings to senior management.
Assist in the writing of grants, RFPs, RFIs, and RFQs.
Plan end-user training as required.
Act as an advocate for the IT department and its initiatives.
Manage IT incidents and CyberSecurity for companies.
Perform other related duties as assigned.

Requirements

Minimum Bachelor's degree in computer science or an acceptable combination of education and relevant experience required.
Minimum 3 years of direct work experience in an IT management capacity required.
Advanced overall knowledge of networking, operating systems, and server architectures
Experience supervising or managing an MSP will be considered an asset.
Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
Highly effective project management skills.
Sound leadership, staff management, and teambuilding skills.
Ability to explain technical concepts and theories to non-technical audiences.
High degree of resourcefulness, flexibility, and adaptability.
Strong negotiation and prioritization skills.
Able to effectively communicate both verbally and in writing.
Effective communication skills with individuals at all levels of the organization.
Knowledge of applicable IT laws and regulations, including Pipeda, SOX .
Some experience managing budgets for an IT department.
Strong customer service and troubleshooting skills.

The Powell Group of Companies encompasses a diverse collection of successful businesses, but our spirit isn’t found in the diversity of our portfolio, it’s found in the diversity of our people. At Powell, we believe that our greatest opportunity for continued success is fostered in the belief that every voice matters. Each one of us has a unique story and we promise to do our part to ensure that those stories are heard, seen, acknowledged, and supported.

Powell Group of Companies is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Powell’s goal is to foster an inclusive organizational culture.

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