About this role
Nuvex Solutions is seeking an experienced IT Technician to join our team in Lethbridge, AB. This is a hands-on, client-facing role that blends technical expertise with exceptional customer service. You will support a wide range of technologies across diverse client environments, including on-site visits, cabling, hardware installations, and ongoing system maintenance.

Duties & Responsibilities

Provide technical support and troubleshooting for hardware, software, Microsoft 365, and network issues
Install, configure, monitor, and maintain computer systems and peripherals
Travel on-site to client locations for installations, upgrades, and support
Run cables and install outdoor networking equipment
Deliver excellent customer service with a professional and approachable manner
Document IT procedures and create clear, accurate user guides

Requirements

Minimum 3 years of IT support experience (required); 5+ years preferred
Degree or Diploma in a relevant discipline preferred
Strong knowledge of computer hardware, software, and networking systems
Expertise in Windows 11, 10, and 7, macOS, and Microsoft 365 (SharePoint, OneDrive, Teams)
Experience with Windows Server, Active Directory, routing and switching, LANs, firewalls, and VPNs
Familiarity with virtualization platforms: VMware and Hyper-V
Experience with virus protection, endpoint security, and general cybersecurity practices
Expertise in network cable installation and management
Familiarity with Linux system administration tools and practices
Valid driver’s license required
Criminal record check required (provided by employer upon successful hire)

ASSETS

CompTIA A+ and/or Network+ certification
Microsoft certifications (any level)
Experience with Ubiquiti and UniFi networking equipment

SKILLS & ATTRIBUTES

Customer service-oriented with a patient, friendly, and professional attitude
Highly organized with strong time-management skills
Able to work independently and prioritize tasks effectively in a fast-paced environment
Strong attention to detail and the ability to learn and adapt to new technologies quickly
Projects a professional image of themselves and the company at all times

Pay: $25.00-$30.00 per hour

Benefits:

Casual dress
Dental care
On-site parking
Paid time off
Vision care

Work Location: In person

Nuvex Solutions

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