Haycor Computer Solutions is a forward-thinking IT Managed Services firm where every client receives top quality individual services as our strength lies in customizing to our clients needs and requirements. Our suite of services includes cloud computing, cyber security, disaster recovery solutions and of course Managed IT Services. Our partners include Lenovo, Datto, Dell, Microsoft, Pax8, VMWare and many more.

We are seeking a driven customer focused sales professional to join our team as our Client Relationship Manager. Do you understand how to use technology to help companies grow and solve their problems? Want to earn good money? Are you looking for professional growth and advancement? Haycor Computer Solutions is the right place for you.

This position is responsible for the on-going satisfaction of Haycor’s clients. In addition, this position is to develop new opportunities within our existing clients and to find and assist in closing new referral accounts for the company.

Responsibilities:

· Responsible for managing all existing client accounts including acting as the go-to person for the client with additional customer service responsibilities and liaise with the Tech Team to ensure client satisfaction.

· Responsible for finding new opportunities with existing clients, renewing and upselling contracts, cross-selling NEW services and seeking referrals

· Maintain Haycor’s CRM database with 100% accuracy

· Meticulously follow Haycor’s account review process which includes tracking and reporting on key metrics, updating records appropriately, scheduling and attending appointments (in-person and virtual) on a regular basis and other duties as required.

Must Haves:

· Minimum of 2 years of experience in an MSP environment.

· Demonstrated ability to use solid, persuasive arguments to sell MSP products to existing clients.

· Proven track record as a strong account manager

· Proven decision-making skills

· Solid oral and written communication skills

· Must be independent, responsible, mature and flexible

· Excellent time management and organization skills

People and Sales Skills:

· Enthusiastic personality, outstanding people skills, solid oral communication skills

· Sincerely love working with people

· Ability to use solid, persuasive arguments to engage our clients

· Emphasis on client satisfaction – responsive and empathetic to client needs

· Strong telephone and face-to-face presentation skills

· Ability to listen well and the ability to create sales opportunities

· Interest to keep improving sales skills and knowledge of MSP line of business

Technical and Computer Skills:

· Technical aptitude and knowledge is important, along with the ability to translate the complexities of technology to a lay person’s language.

· Must have solid Internet search and strong data analysis skills

· Proficiency in using a computer and strong Microsoft Outlook, Excel, and Word skills

· Excellent attention to detail

How we measure success:

1. Positive Client feedback.

2. Meticulously follow our processes and procedures.

3. Be a serious student of our products, membership plans and promotions.

4. Flawlessly complete all responsibilities outlined on your scorecard.

5. Attitude.

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Additional pay:

Bonus pay
Commission pay

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Schedule:

Day shift
Monday to Friday

Experience:

Account management: 3 years (preferred)
Managed Service Provider: 2 years (preferred)

Haycor Computer Solutions Inc.

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Client Relationship Manager - IT Managed Services