KEY INFORMATION

Role: Account Manager

Team: Client Retention

Reports to: Head of Account Management

Role Focus: Manage, renew and grow Fliplet’s existing client accounts

Based: East Coast Canada or USA, Remote working

Employment type: Full time Contractor arrangement

WHO WE ARE

Fliplet is the fastest-growing company in the rapid app development technology sector. We’re a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 60 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are expanding, fast.

Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for people to join us to be part of that journey.

WHO WE'RE LOOKING FOR

We are looking for a proactive account manager with SaaS experience to join our growing client retention team. This is a commercially focused role so will suit someone with experience of renewing, cross selling and upselling clients within a software business.

This is a SaaS account management position and to be successful in the role you must love technology and be motivated and enthused by our product. We are ideally looking for someone based on the East Coast of Canada or the US. This is a remote position but could involve travel and client meetings.

KEY RESPONSIBILITIES

Engage and build relationships with all current customers in the defined portfolio:
Responding to requests about our technology and security
Working with clients to apply Fliplet to their business
Listening to their needs and wants
Supporting clients to achieve their goals
Sharing new features and case studies
Measuring and reporting on the value delivered
Influence future lifetime value through higher product adoption, customer satisfaction and strategic partnership with clients.
Identify opportunities to grow accounts by connecting with and referring clients to the company and each other.
Identify and develop a pipeline of opportunities with existing clients in an agreed portfolio, to include additional services and upgrades to the current service plans
Prepare documentation, proposals, statements of Work and app plans for customers
Identify opportunities for continuous improvement, feedback to product and marketing to contribute to the success of growth and retention in general
Produce an annual territory plan and demonstrate what activities are going to ensure you deliver or exceed your OKRs
Front foot communication with clients and/or procurement
Hitting growth targets and maintaining CRM
Reach your financial targets and exceed them

PERSONAL ATTRIBUTES & EXPERIENCE

Experience

3+ years Account management experience within a SaaS business
Commercially focused: Track record of over achieving financial targets, either within a New Business or Account management capacity
Previous experience with Enterprise businesses and demonstrable history of a consultative approach to account management
Experience dealing with multiple stakeholders and building out a network within a client base
Experience with complex or multi-faceted software products is preferable
Relevant industry experience (SaaS, Legal, Professional Services, Healthcare, Technology and Telecoms) is desirable but not essential.
Experience conducting strategic account reviews

Attributes

Strong relationship building skills
Consultative in approach
Highly proactive in seeking client engagement and regular touchpoints
A passion for technology, apps and mobile
A natural ability to present ideas and initiatives and juggle many tasks and projects in a fast-paced environment
Demonstrated desire for continuous learning and improvement
Experience of, and comfortable with Remote working
Highly organised, and proficient at managing multiple projects concurrently

PERKS & BENEFITS

At Fliplet our team is our best asset. We are surrounded by smart and talented people who value hard work and who always want to improve. So we want to create the best environment we can to empower them. Some of the benefits that help us do this include:

On target earnings (Uncapped)
Competitive PTO allowance, plus public holidays
Professional development plan and equivalent of £500 annual training budget
Equivalent of £1,000 annual budget towards your health and wellness
Equivalent of £300 annual charity budget to support your fundraising activities
One-time budget for your Home working equipment & setup
Share options scheme
A fast paced, start-up culture where your actions have significant impact on the business
Great culture: regular socials and company events, both in person and virtual
Flexible working arrangements.

DIVERSITY

We work continuously to build a truly diverse and inclusive workforce and culture, and we welcome and encourage candidates from all aspects of diversity to apply for this role.

INTERVIEW PROCESS

Screening call [20 mins]
Video interview [30-40 mins]
Presentation interview [1 hour]
Call with CEO [30 mins]

Fliplet

New Jobs

Account Manager