Position Title: IT Support Specialist

Reports To: IT Manager

Location: Calgary

General Accountabilities:

In addition to acting as the first point of contact for queries or technical issues for our CSV employees, the IT Support Specialist will assist the IT Manager in diagnosing hardware and software faults, and resolving technical and application problems.

Key Accountabilities:

The IT Support Specialist will be accountable for the following responsibilities:

· provide IT support to ensure computer systems are running smoothly and supporting the productivity of CSV employees, either face-to-face or over video or voice calls

pay attention to employees’ descriptions of computer problems and ask questions to properly diagnose them
talk employees / contractors through the actions required to set up systems or resolve issues
follow up with employees to ensure issues are resolved

· install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks
troubleshoot system and network problems, diagnosing and solving hardware or software faults; replace parts as required
locate and follow manufacturer/expert instructions to repair a fault or set up a system
actively update, maintain, monitor and report on all aspects of computer networks
test, evaluate and support the roll-out of new technology
assist the onboarding process by setting up new users' accounts and profiles, dealing with password issues and setting up peripherals such as printers or routers

· assist with the off boarding of employees and contactors

create/produce documentation and relevant reports for changes, revisions and problems
train employees with respect to hardware/software usage and best practices

· other duties as assigned

Education and Experience requirements:

The successful candidate will have a minimum of 7 years of applicable experience. Relevant educational experience is considered an asset.

In addition, the successful candidate will:

· Demonstrate a commitment to timely responses and see tasks through to completion

Possess time-management skills and the ability to establish reasonable and attainable deadlines
Be able to prioritize and manage many tasks at one time
Possess the ability to troubleshoot and implement practical solutions
Be a team player who can communicate effectively and build strong relationships

· Have a proven ability to work with minimal supervision

Keep up with new developments in the IT industry

· Have extensive experience working with the following operating systems/platforms: Windows, Mac OS, Linux, iOS, Android, VMware, HyperV, AWS, Azure, SharePoint

· Demonstrate a solid knowledge of networking principles

· Possess a strong knowledge of cyber security principles and practices

· Although not normally required, be willing to travel to remote sites to provide support

· Certifications in Microsoft, Linux, Cisco or similar technologies are an asset

Interested candidates should email recruitment@csvmidstream.com with their resume indicating why they believe they are a fit to CSV Midstream’s culture and this opportunity.

While we thank all applicants for their interest, we will only contact applicants who are being considered for this role to set up further conversations and/or individual meetings regarding this opening.

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