About this role:

We have a unique opportunity to gain valuable practical and professional experience in our IT department as an IT Help Desk Support for a duration of six (6) months. If you are currently enrolled in a relevant program or recently graduated, this opportunity will help you prepare for a future career in IT. This position will help support the IT team with various projects and tasks. At BHI, we recognize the importance of diverse perspectives and believe that students bring fresh ideas to the table, contributing to our ongoing success.

As an IT Help Desk Support, you’ll have the opportunity to contribute to our team, work alongside and learn from experienced and talented professionals. This position reports to the Director of IT, Cyber Security & Business Transformation and is an on-site position.

Core Responsibilities:

Support the IT team in expediting Technical Support Tickets and technical assignments
Demonstrate a results-oriented approach with a strong sense of accountability and ownership, ensuring timely task completion
Provide written documentation in accordance with BHI standards
Offer desktop support and deploy new PCs/Laptops
Provide network administration support
Monitor and record resource utilization (CPU/Disk/Memory utilization)
Monitor backups
Provide telephone VoIP support
Offer telecommunications support
Prepare IT operations-based documentation All other duties as assigned

What we are looking for:

New graduate or currently pursuing a degree in Computer Science, Network Engineering, Computer Engineering or equivalent Knowledge of operating systems, virtual machines, mail filters, network administration, vulnerability and patch management, release upgrade management, VPN communications, telecommunications, cloud and hosting-related technology solutions, and desktop technical support is considered an asset

What you'll need to be successful:

Advanced troubleshooting, problem-solving, and analytical skills for timely resolution of Technical Support Tickets and assignments
Proficient organization and technical skills to support independent management and timely completion of work assignments and priorities
Excellent verbal and written communication skills, including strong reading comprehension abilities
Exceptional interpersonal and customer relations skills
Strong work ethic with a positive approach to work and co-workers Energetic and motivated with an excellent attendance record

Who we are:

Established in 1945, Burlington Hydro is a local distribution company (LDC) serving the City of Burlington, with a total licensed service area of 188 square kilometres and a customer base of 69,500 customers (consisting of Residential, General Service, Street Light, and Unmetered Scattered Load customers/connections).

At Burlington Hydro, we strive to exemplify excellence in every aspect of our business. From the rigorous work of our engineers and the professionalism of our customer service representatives to our resilient operations crews and all those in between, we work together to deliver value at every level of the organization. It is a value proposition that lies at the very core of our company – caring for people, community, stewardship, and sustainability – all with a commitment to continuous improvement in everything we do.

We rely on the skills and abilities of all our employees to assist us in reaching our mission, goals, and objectives. We emphasize our core values and expect all employees to act consistently in accordance with those Values.

We care about our team, work, customers, and our business. Our commitment to delivering quality service and providing a safe work environment governs our daily activities. Each team member has a responsibility to help one another achieve success and satisfaction on the job. Vision and strategy are vital, but it is our people who create value.

We promote a performance-driven, values-centric, diverse, and inclusive culture. We’re always looking for good people who share the same values and want to combine their professional talents with a commitment to our goals.

To be part of our team, we look for candidates who:

Thrive in a dynamic team environment and resilient in the face of challenges or uncertainty
Are committed to safety and working as part of a team to ensure the highest standards of safety are upheld
Take initiative, lead by example, demonstrate a positive attitude and are respectful of diverse perspectives Have a strong track record of excellence in all that they do

In exchange, we offer the following:

Competitive compensation
Safe working conditions
Opportunity to learn and gain hands-on experience with one of the leading Local Distribution Companies (LDC) in Ontario An open and inclusive work environment

To be part of our team, we look for candidates who exemplify the following competencies:

Drive for Results – Achieving goals, striving for excellence, and managing work deliverables and processes effectively.

Accountability – Understanding your role responsibilities and following through on those commitments without directing blame onto others when faced with challenges.

Managing Risk – Understanding your role in helping to manage risks or liability to BHI’s reputation, financial, organization, health and safety or human capital risk.

Lead by Example – Demonstrating a positive attitude, motivating others through your behaviour and actions with an intention to inspire others by modelling the way by ‘walking the talk’.

Teamwork & Relationship Management – Developing collaborative relationships within and beyond the team with internal stakeholders across the company and with external stakeholders.

Critical Thinking – Developing informed decisions by evaluating different sources of information, identifying patterns, and determining underlying issues across situations of varying complexity.

Innovative Change Leader – Creating new or innovative solutions, generating enthusiasm, and readily adapting to change. Being innovative can be both small and large scale.

In accordance with Burlington Hydro’s COVID-19 Vaccination Proof Policy, as a condition of employment, successful job applicants must provide an official QR code as proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation.

Diversity & Inclusion: Burlington Hydro Inc. is committed to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences and those needing accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Burlington Hydro Inc. will provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. If you require accommodation, please email our Human Resources team at BHI_Human_Resources@burlingtonhydro.com . Please note that this email is for accommodation requests only; resumes sent to this email address will not be considered.

Application Process: All applicants must be legally entitled to work in Canada. Burlington Hydro will be using email to communicate with you for all job opportunities. You are responsible for including an updated email address that is checked daily and accepts emails from unknown users. We recommend that you check your email regularly, and if no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that the successful candidate will require a full background check, including a criminal record check. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Burlington Hydro

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