Becker Keating and Young Technologies (BKY) has been a trusted provider of end-to-end managed IT services and software development since 1999. Based in the greater Edmonton area, BKY helps businesses navigate digital transformation with expertise in networking infrastructure, business continuity, cybersecurity, cloud services, and more. As our MSP business grows, we continue to push the boundaries of innovation in IT solutions for small to medium-sized businesses.

We are looking for an experienced Network Administrator to join our growing MSP team. This position prioritizes exceptional customer satisfaction through a positive attitude and top-quality service. Our customers expect clear communication, a friendly demeanor, and professional problem-solving skills as you address their issues. Your success will be directly tied to customer feedback, making it essential that you are presentable, outgoing, and attentive to customer needs. The ideal candidate will create a positive customer experience while effectively addressing concerns and completing tasks.

Duties & Responsibilities

· Prioritize end-user concerns by addressing issues with empathy and urgency, ensuring user satisfaction is at the forefront of all technical decisions and solutions.

· Implement and optimize hybrid and cloud network environments (Azure)

· Automate and streamline network processes using scripting (PowerShell, Python)

· Lead disaster recovery planning and execution

· Configure and maintain firewalls, VPNs, switches, and security systems

· Deliver customer-centric solutions and provide tier 2/3 support for escalations

· Manage, deploy, and optimize hybrid network infrastructure across on-premise, cloud, and multi-cloud environments (e.g., Azure).

· Implement network automation and scripting to streamline repetitive tasks, enhancing efficiency across client environments.

· Identify and mitigate security risks proactively across all network environments, ensuring compliance with industry security standards.

· Develop strategic IT solutions that align with clients' business goals, providing continuous support and advisory services.

Minimum Requirements

· 6+ years of network administration experience

· Expertise in DHCP, DNS, VLANs, Active Directory, Windows Server & Desktop environments

· Knowledge of cloud infrastructure (Azure), security protocols, and automation scripting (PowerShell, Python)

· Experienced with cloud infrastructure management, particularly Microsoft Azure, including virtual networks, security, and scalability.

· Proficient in scripting and automation (PowerShell, Python, or similar).

Desired Attributes

· Exceptional leadership abilities with a customer-focused mindset, able to mentor and guide junior staff while ensuring client satisfaction.

· We encourage continuous learning and professional growth through sponsored certification programs, training sessions, and hands-on learning opportunities.

· Certifications in CCNA, Network+, CISSP or related fields are highly valued

BKY Technologies

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