AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada; our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.

We are looking for an IT Support Technician to provide efficient support for our internal network and laboratory operations. This position is based in Calgary, AB and will provide support for local and remote staff throughout Canada and beyond as needed.

Responsibilities

Provide technical support by assisting the IT management group on various proprietary software and hardware applications such as conducting phishing test, following up on completed IT tickets
Work with helpdesk/network technicians by gathering information about new and ongoing IT projects
Ability to communicate technical information
Good understanding Cyber-Security awareness
Proficient with ticketing, monitoring and asset IT management systems
Enjoy working within a fast paced, multi-tasking team environment
Demonstrate escalation best practice, time management as well as follow-up skills
Excellent written and verbal communication skills is required
Responsive/flexible attitude to meet operational business needs
Able to sit/stand for extended periods; move/lift related equipment to and from sites
Candidate must be willing and able to work outside of regular hours as needed
Preference will be given to applicants with a reliable personal vehicle
Willing to use personal cell phone for business use. A phone allowance will be provided
Some travel between business locations may be required
Other daily duties may be added and/or assigned as needed

Qualifications

Post-secondary degree or technical diploma in computer science or equivalent experience
Knowledge in supporting Windows environments
Experience with office 365 and advanced anti-virus/ransomware protection software including understanding security AI technology
Advanced Microsoft Excel skills and understanding of basic PowerShell scripting considered an asset
Knowledge of NOC monitoring software as well as cyber-security training and awareness considered an asset
Excellent written and verbal communication skills is required
Bilingual (French) is an asset

Why Work for AGAT?

We offer exceptional competitive benefits package, including but not limited to:

Dental Care
Extended Health Care
Vision Care
Vacation and Flex/sick time
Employee Assistance Program
Long Term Disability
Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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AGAT Laboratories

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IT Support Technician