Full-time position

Schedule: Monday to Friday, 8:00 AM 5:00 PM

Branch location: Red Deer, AB

Reports to: IT Manager of A.R. Thomson Engineered Solutions Inc. (ARTES)

General Accountability:
We are seeking a highly motivated, forward-thinking IT Support Specialist to join our manufacturing business's IT team. The ideal candidate will possess in-depth knowledge of the Microsoft Suite of Products, Active Directory, and Azure services, ensuring smooth and efficient desktop computing operations within our dynamic manufacturing environment. This position will play a crucial role in maintaining the reliability and functionality of our desktop systems at all branches, providing timely technical support to end-users, and contributing to the overall success of our IT department.

Roles & Responsibilities:

Desktop Support:

Provide expert-level desktop support to end-users, resolving hardware, software, and connectivity issues promptly and effectively.
Install, configure, and troubleshoot desktop systems, software applications, and peripheral devices.
Collaborate with team members to ensure consistent and reliable end-user experiences across all desktop systems.

Microsoft Suite Expertise:

Utilize deep knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to assist end-users in optimizing their productivity and efficiency.
Troubleshoot and resolve Microsoft Office application issues, ensuring seamless usage and compatibility.

Active Directory and Azure Integration:

Manage user accounts, permissions, and group memberships within Active Directory.
Leverage Azure services to enhance user authentication, access control, and data security.
Collaborate with system administrators to integrate on-premises systems with Azure services.

Technical Support:

Respond to user-reported issues via various communication channels, providing clear and concise solutions and guidance.
Escalate complex technical problems to higher-level IT staff or vendors as necessary.
Document support tickets, troubleshooting steps, and resolutions accurately for future reference.

System Maintenance and Upgrades:

Perform regular system maintenance tasks, including software updates, patches, and security configurations.
Monitor system performance and proactively address potential issues to minimize downtime.
Assist in planning and executing desktop hardware and software upgrades as required.

User Training and Knowledge Sharing:

Conduct training sessions for end-users to enhance their understanding of desktop applications and best practices.
Share technical knowledge and expertise with team members, promoting a collaborative learning environment.

Qualifications & Requirements:

Bachelor's degree in Information Technology or related field (or equivalent work experience)
Strong proficiency in Microsoft Suite of Products, particularly Office applications (Word, Excel, PowerPoint, Outlook).
Profound knowledge of Active Directory user and group management.
Familiarity with Azure services and integration concepts.
Prior experience in desktop support and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Strong problem-solving and critical-thinking abilities.
Prior experience in desktop support and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Strong problem-solving and critical-thinking abilities.

Preferred qualifications:

Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals).
Experience in a manufacturing or production environment.
Familiarity with specialized manufacturing software.

We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment. Join our team today!

Salary & Benefits:

Full Health Benefits include Dental and vision care, life insurance, extended health care, long-term disability, and an employee assistance program
Pension plan (RPP)
Annual Profit share
Work anniversaries recognition
Growing opportunities
Convenient location with on-site parking

Health & Safety Commitment:

All employees are responsible for working in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights that are protected by law: (1) the Right to Know what hazards are present at their worksite; (2) the Right to Participate in keeping their worksite healthy and safe, and (3) the Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTES safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health and safety requirements and OHS legislation; (3) Accountability for employees’ Health and safety responsibilities to themselves and others.

If you are an experienced IT professional looking for a challenging role where you can make a significant impact, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
Vision care

Flexible language requirement:

French not required

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Ability to commute/relocate:

Red Deer County, AB T4E 0A1: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's Degree (required)

Experience:

IT support: 5 years (required)

Language:

English (required)

Work Location: In person

A.R. Thomson Engineered Solutions Inc.

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