Details
Skills
Network Security & Firewalls:
Palo Alto NGFW, Check Point, Cisco, Firewall Configuration and Administration,
IDS/IPS, Proxy Devices, Network Traffic Analysis, Wireshark, TCP/IP, SSL,
Router/Switch Configuration
Security Operations (SOC):
SIEM Tools (Splunk, QRadar, LogRhythm), Endpoint Detection and Response (EDR),
Incident Triaging, Threat Intelligence, Indicators of Compromise (IOC) Searches,
Vulnerability Management, Vulnerability Scanning, Penetration Testing,
Digital Forensics
IT Operations & Systems:
First-Level Technical Support, 24x7 Monitoring, Incident Resolution,
SLA Management, System Administration, Linux, Windows Server, VMware, Hyper-V,
VirtualBox, Cloud Security (Microsoft Azure, AWS)
Automation & Productivity:
Scripting Automation (Python, Java, C), Agile Methodologies,
Cross-functional Collaboration, MS Office (Word, Excel, Visio, PowerPoint,
Outlook), Technical Documentation
About
Detail-oriented and proactive IT Operations and Cybersecurity professional with over 5 years of experience in technical support, network troubleshooting, and
system administration. Proven expertise in 24x7 monitoring and troubleshooting
live systems to ensure maximum uptime, performance, and system reliability within
strict Service Level Agreements (SLA). Currently completing a Post Graduate
Diploma in Cybersecurity, combining strong foundational knowledge of network
routing and switching, Linux, and Windows Server with advanced problem-solving
and analytical skills. Eager to leverage hands-on experience in incident
resolution, vulnerability management, and infrastructure management as an
Analyst, Managed Security Services, delivering customer service excellence and
Trusted Advisor support for enterprise clients in a 24x7 Security Operations
Centre (SOC) environment.
Profile Photo
