Selassie Susuawu

Details

Skills

My diverse skill set includes proficiency in data analysis, cloud management, network routing and switching, and IT governance, Information Security, Cyber Security, IAM
Technical Troubleshooting: Strong ability to diagnose and resolve technical issues for hardware and software.
Customer Service: Adept at providing IT support to users, ensuring smooth communication, and maintaining user satisfaction.
Software Proficiency: Expertise in software applications and systems commonly used in IT support roles, such as operating systems, ticketing systems, and productivity software.
Networking Knowledge: Understanding of networking fundamentals, configuring, and troubleshooting network connections.
Documentation: Skilled at creating technical documentation and user manuals to guide teams or end-users.
Problem-Solving: Analytical mindset to assess situations, identify solutions, and implement effective fixes.
Time Management: Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
Team Collaboration: Excellent at working in cross-functional teams to ensure project and service delivery.
IT Security Awareness: Knowledge of best practices in IT security to maintain a secure workplace.

About

As an IT professional, I have experience spanning over a decade, marked by a blend of leadership, technical expertise, and a strong focus on cybersecurity and risk management. I have successfully led various IT implementation projects across multiple countries, managed complex IT infrastructures, and provided 24/7 support for system users. My roles have included responsibilities such as:
IT Implementation and Project Management: I have spearheaded the construction and management of IT infrastructures for new warehouses and acquisitions, ensuring seamless integration and functionality.
Cybersecurity and Risk Management: Acting as an IT Business Impact Analyst Officer, I developed strategies to ensure user compliance with corporate risk and cyber policies, safeguarding data, and systems from potential threats.
Cost Efficiency and Budget Management.
Technical Support and Training: I have provided technical assistance and training to over 150 system users, enhancing their productivity and ensuring they are well-versed in the latest technologies and security protocols.
IT Governance and Compliance: I have developed and implemented IT governance frameworks, ensuring that all operations comply with organizational and regulatory standards.
My diverse skill set includes proficiency in data analysis, cloud management, network routing and switching, and IT governance.