Muhammad Shahab Sheikh

Skills

IT HELPDESK | SYSTEM SUPPORT | L1 SOC ANALYSIS | PROJECT COORDINATION

About

SUMMARY OF QUALIFICATIONS
• Recently relocated Permanent Resident IT Support Specialist with 10+years of international technical expertise in End User Technical Support, System Administration, SOC Analysis and Project Coordination with core expertise in technical troubleshooting of computer systems, infrastructure support and service delivery ensuring Confidentiality, Integrity and Availability aligned with organizational security policies.
• Master of Business Administration (MBA); Bachelor of Computer Engineering (B.E); Diploma in Cybersecurity - Lighthouse Labs, BC; Cybersecurity Connections Program – by ACCESS Employment, ON.
• Information Technology Certifications: MS Security Compliance and Identity (SC-900); Skill Front ISO / IEC 20000 IT Service Management Associate; Cisco Certified Network Associate (CCNA); MS Azure Fundamentals AZ-900; (ISC)2 Certificate in Cybersecurity, Microsoft Certified Professional (MCP).
• Good verbal and written communication skills, collaborative team player, comfortable to deal wide array of clients, exceptional analytical and problem-solving skills with critical thinking approach, multi-tasking time management, adaptable to fast-paced dynamic environment and willingness to learn.