Details
Skills
Technical Skills
• Over 5 years of experience in network security, system administration, and IT support, with expertise in troubleshooting
hardware/software issues, including network connectivity, system performance, and security vulnerabilities
• Diploma in Cyber Security Analyst from Willis College of Technology, with hands-on experience in network security principles,
threat management, and vulnerability mitigation
• Proficient in configuring and managing VPNs, firewalls, IP routing, and threat management tools, with practical experience in
managing systems using Windows Server 2012, Linux/Unix, Cisco Routers, Fortigate, Active Directory, DNS, DHCP, and
implementing virus protection and network security protocols
• Experienced in virtualized environments (Microsoft Hyper-V, VMware Workstation)
• Experienced in using AI tools for research to improve problem-solving and stay updated with new technologies
Interpersonal Skills
• Excellent communication skills, able to explain complex technical issues to non-technical users
• Strong analytical and problem-solving abilities, quickly identifying the root cause of issues
• Exceptional customer service skills, ensuring clients are satisfied with timely and effective solutions
• Demonstrated ability to work under pressure and in fast-paced environments, consistently meeting deadlines and exceeding
expectations.
Technical Tools
• Networking & Security: TCP/IP, Routing (RIPv2, OSPF, EIGRP), DHCP, DNS, VLANs, VPN, IPS, VOIP/SIP, Firewalls, Vulnerability
and Threat Management, VPN configurations, Firewall Rule Management, Geo-blocking
• Operating Systems: Windows Server 2012 R2, Windows XP/7/8.1/10, Linux/Unix, Fortinet UTM
• Networking Equipment: Cisco Routers & Switches, Fortigate UTM, Security appliances, Firewalls, VPN
• Virtualization: Microsoft Hyper-V, VMware Workstation, GNS3
• Software & Cloud: Office 365, Microsoft Azure, VISIO, Network monitoring & diagnostic tools (Ping, nslookup, tracert,
ipconfig)
• Cable Mapping & Tracing: Experience in running, tracing, and documenting network cables
• Windows Server: Active Directory Domain Services, AD Certificate Services, AD Federation Services, AD Rights Management
Services, NTFS File Permissions, Dynamic access Control, NMP, Remote access and provisioning (SSH, Telnet, SFTP, FTP, TFTP,
HTTPs)
• Experience in working with video conferencing media (ZOOM, Teams, Webex)
About
Results-driven professional with over 5 years of hands-on experience in network security, system administration, and technical
support. Highly effective in diagnosing, troubleshooting, and resolving a range of software, hardware, and connectivity issue s.
Excels at asking probing questions, researching, analyzing, and rectifying problems to provide optimal solutions.
Profile Photo
