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About
Highly skilled IT professional with over 7 years of experience as Information Technology Analyst, troubleshooting, and system administration. Proficient in providing L1 and L2 support in Windows and Linux environments, assisting over 200 users in resolving complex hardware, software, and network issues. Demonstrated expertise in Active Directory management, networking protocols (TCP/IP, DHCP, DNS, VPN), and cloud computing, with working knowledge of virtualization and backup/recovery systems.
Certified in CompTIA Security+, CompTIA CySA+ and ITIL , with advanced academic credentials, including a master’s in information security management and multiple postgraduate certifications in cybersecurity and IT governance. Known for a proactive approach to identifying and mitigating system risks, improving operational efficiency, and delivering exceptional customer service.
Currently pursuing advanced certifications to stay at the forefront of IT and cybersecurity trends, complemented by strong experience in process optimization and cross-functional collaboration.
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