Linta Susan George

Details

Skills

Operating Systems: Unix/Linux, Windows Server
Monitoring & Analysis Tools: ITRS, Splunk, AppDynamics (Real-Time Application Performance Monitoring)
Middleware: Tibco (Enterprise Message-Oriented Middleware), Solace (Real-Time Enterprise Messaging API)
Container Orchestration: Kubernetes
Application Support: 40+ Applications, Multi-tier Applications, Vendor Liaison
Data Visualization & Reporting: Tableau Desktop 10, Microsoft Power BI
Database Management: MS SQL Server, Oracle
Cloud Platforms: AWS
API Testing Tools: Postman
ITSM Tools: ServiceNow, Zendesk, Incident Management
Web Technologies: IIS, HTTP, Web Services
Banking & Financial Systems: CRM (Customer Relationship Management Tools), VisionPLUS (Card Management System), Payroll Cards Management System
Office Productivity: Microsoft Excel (Advanced – Pivot Tables, VLOOKUP, Macros), Microsoft Office Suite (Word, PowerPoint), Google Suite

About

Experienced IT Operations Support Engineer with 8+ years in enterprise application support, incident and problem management, and data reporting. Skilled in ServiceNow, VisionPLUS, SQL, Power BI, Tableau, AppDynamics, Splunk, AWS, and ITIL-based ITSM tools. Proven ability to troubleshoot multi-tier systems, perform root cause analysis, and work with cross-functional teams and vendors. Experienced in middleware technologies (Tibco, Solace), real-time monitoring, and cloud platforms. Strong communication, documentation, and technical support skills. Open to 24/7 support roles and committed to enhancing service delivery and system reliability. Recently completed a cybersecurity simulation with Mastercard, expanding my expertise into threat detection and security awareness.