Detail-oriented and customer-focused IT professional with proven experience as a Service Desk Specialist and NOC Administrator. Adept at delivering technical support, monitoring network infrastructure, and resolving critical incidents in fast-paced environments. Skilled in diagnosing hardware, software, and connectivity issues, escalating as needed, and ensuring minimal downtime. Strong communicator with a track record of improving end-user satisfaction, optimizing IT processes, and contributing to system reliability and performance. Familiar with ITIL practices, ticketing systems, network tools, and a wide range of enterprise technologies.
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