Details
Skills
Active Directory, Microsoft 365, Windows Server, Linux, Network Troubleshooting, Incident Response, Vulnerability Assessment, Security Monitoring, Wireshark, OpenVAS, ServiceNow, Jira, Customer Support, Technical Documentation.
About
IT professional with experience in technical support, cybersecurity, and system administration. Skilled in troubleshooting hardware, software, and network issues, managing Active Directory, and supporting end users. Hands-on experience with incident response, vulnerability assessments, security monitoring, and risk management using industry frameworks such as NIST and ISO 27001. Proficient with tools including Microsoft 365, Wireshark, OpenVAS, ServiceNow, Jira, Windows Server, and Linux. Strong problem-solving, documentation, and customer service skills with a focus on delivering reliable IT support and maintaining secure IT environments.
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