Details
Skills
Data Network:
TCP/IP, LAN, WAN, SDWAN, DNS, DHCP, NTP, Layers 1-3, VLAN, OSI model, switching, routing, FTP, infrastructure networking, Wireless LAN, Wireless Surveys, Ethernet and fibre optic infrastructure cabling/patching, H/W and S/W upgrades, VISO, Wireshark, equipment installation and wiring. Cyber-security incident reporting, Vulnerability assessment, Cybersecurity Gap Assessment. Cybersecurity investigation, and best practices using FIRST, NIST and NVD. Operational Technology, CVSS.
Telecom:
Avaya Aura, Avaya contact centre, Session Border Controller, CMS, One-x, Workplace, softphones, SIP, H323, VoIP, TDM, BIX, 110 block, G450, Video collaboration, Nortel CS1K, PRI/SIP/H323 Trunks, S/W upgrades and patching, set administration (analog/digital/VoIP)
Operational:
Microsoft office, Attention to detail, Troubleshooting, incident management, 24/7 on call support, business continuity, remote support, Project Management, analytical, adaptability, critical thinking, efficient, excellent communication, time management, organization and prioritization.
About
I am a highly motivated and enthusiastic individual with a wealth of experience in Telecommunications, from Central office equipment to enterprise telephony, including contact Centers. I have a background in telephony, VoIP, network switches and routers, wireless networks, SD WAN technology, and cybersecurity. I have worked for large global companies providing remote 24/7 support and preventative maintenance; building on my knowledge base, developing technical skills and contributing to the company's objectives while demonstrating strong leadership capabilities. Having gained good communication skills at all levels. My strengths include IT infrastructure Project Management, wiring, physical installation, configuration, adaptability and an appetite for knowledge. I'm now seeking a new challenge. My commitment, flexibility, excellent attendance record, punctuality and hard-working nature will add significant value
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