Ihab Guirguis

Skills

Bilingual Senior Account Manager with over 15 years of experience in the technology industry. Consistently successful in driving revenue growth and optimizing customer satisfaction and retention. Proven ability to increase user adoption and reduce churn. Demonstrated capacity to improve overall customer experience, while serving as the primary point of contact for internal and external stakeholders. Capable of developing trusted relationships with decision makers. Result-driven with exception communication, interpersonal and organizational skills.

RELEVANT SKILLS
Customer Satisfaction & Retention | Hardware & Software Sales | Customer Success Management Account Management | ERP | CRM | PLM | Stakeholder Management | Pre-Sale & Post-Sale

About

Attn: Hiring Manager,

I am writing to express my interest in an Account Executive role that may utilize my skills. I am an Executive Masters in Business Administration (Exec. MBA) graduate at John Molson School of Business, Concordia University, Montreal, Canada. I have more than 19 years of experience in Information Technology, and a Bachelor of Science in Mechanical Engineering from Ecole Polytechnique, University of Montreal, Canada.

I come from a solid technical background with a strong interest in business. My area of focus and interest varies from quantitative analysis to management. I have finished with an “A” average throughout my full time Executive MBA, while maintaining a full-time job. This challenge has helped me in reshaping my leadership skills, setting priorities and managing under stress qualities.

To date, my experience as Senior Account Manager | Account Executive, Project Manager, Consultant Engineer, Sales and IT professional with experience in Cyber Security has been extremely rewarding and productive. I gained solid experience through different positions while working in Fortune 500 companies (Dassault Systemes, Boeing, and Bombardier), Upland Software and finally at a Startup company, Elevate Security.

As a Senior Account Manager | Account Executive, I have utilized my sales and management skills, my power of influence as well as my experience in planning, to meet and exceed the goals that were expected from me. My experience and perseverance have helped me steadily develop trusting relationships with executives and key stakeholders at all business levels.

Proven track record in optimizing customers’ and partners’ relationships with deep experience in offshoring, PLM, ERP business strategy and Cyber Security. Expertise in driving down costs while increasing quality and efficiency through training and process improvement. Excessive multicultural experience, and highly skilled in strategic planning, establishing priorities and delegating tasks, as well as motivating teams to reach for their best and following through to ensure success.

I would appreciate the opportunity to interview with you. Please find enclosed my resume for your review. I can be reached via email at guirguis.ihab@gmail.com or by phone at +1-514-515-7590. I enthusiastically look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely,
Ihab Guirguis