Details
Skills
• Technical Support: Proficient in diagnosing and resolving hardware/software issues;
skilled in Tier 1 & Tier 2 support
• Operating Systems: Windows 7–11, macOS, Linux
• Networking: Subnetting, LAN/WAN, DNS, DHCP, router/switch configuration
• Tools & Systems: Remote desktop tools, ticketing systems, vulnerability scanners
• Security: Threat modeling, identity & access management, data encryption
• Soft Skills: Communication, teamwork, time management, customer service
About
Results-driven IT Support Specialist with 3+ years of experience providing technical assistance,
maintaining IT systems, and ensuring hardware/software functionality. Certified in CompTIA
Network+, Security+, and A+, with strong expertise in troubleshooting, system
administration, and customer service. Passionate about optimizing user experience and system
reliability in fast-paced environments.
Profile Photo
