Skills
Security Tools: Microsoft Defender, Semperis ADP, EDR Platforms
Software & Tools: Microsoft 365, Active Directory, Intune, SharePoint, Teams, OneDrive
Networking: LAN/WAN, VPN, DHCP, DNS
Hardware Support: Laptops, Desktops, Printers, Peripherals
Service Management: Ticketing Systems (ServiceNow, JIRA)
Security & Compliance: MFA, Endpoint Protection, Data Security Policies
About
Hands-on IT Support and Cybersecurity enthusiast with experience in managing IT infrastructure, delivering end-user
support, and implementing secure systems. Skilled in troubleshooting hardware/software issues, configuring enterprise
tools like Active Directory and Intune, and executing real-world projects involving endpoint protection and
vulnerability management.
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