Details
Skills
ITIL® 4 Certified |SOA Specialist| Incident Management | IT Service Management
About
Technology and operations professional with 6+ years of experience in Incident Management, IT Operations, Service Delivery, and Cybersecurity support within enterprise environments. Passionate about solving complex problems, improving operational efficiency, and collaborating with cross-functional teams to deliver reliable technology services.
Experienced in managing high-priority incidents, coordinating with infrastructure, network, security, and application teams, and ensuring timely resolution of critical operational issues. Strong understanding of ITIL practices, ServiceNow, operational monitoring, escalation management, and continuous improvement processes.
My background includes hands-on experience in 24/7 operational environments where communication, adaptability, teamwork, and attention to detail are essential. I have worked extensively with monitoring and security tools such as Splunk, Dynatrace, Grafana, Kibana, AppDynamics, Microsoft Sentinel, and Microsoft Defender technologies.
I enjoy learning new technologies, supporting collaborative teams, and contributing to environments focused on operational excellence and customer experience.
Key Skills:
• Incident & Major Incident Management
• IT Service Management (ITSM)
• ServiceNow & Operational Support
• Stakeholder & Vendor Coordination
• Infrastructure & Network Operations
• Security Operations & Monitoring
• SLA/KPI Tracking & Reporting
• Team Collaboration & Problem Solving
• Continuous Improvement Initiatives
Currently based in the Greater Toronto Area and open to opportunities in Incident Management, IT Operations, ITSM, Service Delivery, Cybersecurity Operations, and Technical Support!
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