Skills
Technical & Professional Skills:
- IT Management
- Business Analysis
- Project Management
- Process Optimization
- Technology Roadmap Development
- Feasibility Studies & Business Case Preparation
- CRM Implementation (e.g., Odoo)
- IT Infrastructure Integration & Upgrades
- Network Security & Reliability Enhancement
- Regulatory Compliance (Privacy Act adherence)
- Vendor Negotiation & Partnership Development
- Data Management & Policy Development
- Performance Analysis & Reporting
- Technical Specification Development
- Inventory Management & Optimization
- Training & Documentation Development
- Financial Analysis & Budget Management
Interpersonal & Leadership Skills:
- Team Leadership & Talent Development
- Stakeholder Engagement & Relationship Building
- Cross-Departmental Collaboration
- Strategic Planning & Decision Making
- Communication & Presentation
- Problem-Solving & Analytical Thinking
- Negotiation & Conflict Resolution
Certifications & Training:
- Mini-MBA: Essential Business Skills (UBC Sauder)
- Project Management Certificate (UBC Sauder)
- Essence of Leadership & Advanced Consulting Methodology (Contegrity®)
- Communication Skills (Communication Boot Camp)
About
I am a dynamic leader with over a decade of proven experience driving operational excellence and leveraging technology to achieve organizational objectives. My expertise encompasses IT management, business analysis, and process optimization, consistently aimed at improving efficiencies and realizing measurable outcomes.
In my current role as Information and Technology Manager at Resolution Group of Companies, I have successfully implemented Odoo as the central CRM, manufacturing, and accounting system, significantly reducing SaaS costs by over 75%. My leadership in technology projects has positioned the company strategically, including securing exclusive Canadian distribution rights for Rowe products and negotiating partnerships with industry leaders like HP, enabling us to become BC’s first additive manufacturer and consistently achieving 15% year-over-year sales growth.
Previously, as IT Manager at Hemmera Envirochem Inc., I merged IT infrastructures for a workforce of 150, led a team in the development of streamlined IT processes, and implemented robust data management and compliance policies, substantially improving operational efficiency and resource utilization.
Earlier, at RONA Inc., my progressive career saw me significantly reduce inventory shrinkage by 55%, increase gross margins by 4.7%, and optimize inventory systems, generating a margin improvement of 7% and inventory cost reductions exceeding $1 million.
I hold a Mini-MBA and Project Management Certificate from the UBC Sauder School of Business, complemented by professional development in leadership, communication, and advanced consulting methodologies.
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