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Ada Amadasun

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Details

Cybersecurity Program Name: Fortinet NSE 1–3 Network Security Associate (Fortinet)

Skills

Microsoft 365: Microsoft 365 Admin Center, Outlook, Teams, SharePoint, OneDrive
Identity & Access Management: Active Directory, Entra ID (Azure AD), User Provisioning, Group Management, License Assignment, Access Control
IT Operations: TopDesk, ITSM, Incident Management, Problem Management, SLA Management, Endpoint Deployment, Workstation Imaging
Application Support: SAP, CRM Platforms, Business Applications, UAT, Application Deployment, System Monitoring
Technical Support: Root Cause Analysis, Troubleshooting, Performance Analysis, Technical Documentation, User Training, Vendor Coordination

About

Analytical and customer-focused Application Support Specialist with 4+ years of experience supporting enterprise applications, Microsoft 365 environments, and business-critical systems. Proven ability to troubleshoot complex incidents, perform system analysis, manage user access, support application deployments, and maintain SLA compliance in fast-paced enterprise environments. Experienced with Microsoft 365, SharePoint, Teams, Active Directory, Entra ID, Intune, ITSM processes, UAT, and technical documentation. Strong communicator with a proven ability to collaborate with users, vendors, and technical teams to deliver effective solutions.