Role Overview –

National Key Account Manager, NRT - Pharma - Remote

The Opportunity:

The role is responsible for optimizing short- and long-term performance within national/regional Pharmacy banners with the objective of increasing volume, market share and profitability through innovative trade & brand marketing activities. In addition, the role will help drive national development and implementation of strategic account planning, performance analytics and P&L management.

Reporting Relationships:

Reports to the Director of National Accounts

Major Responsibilities:

Establishing major account Shoppers Drug Mart.
Negotiating and finalizing agreements with banners with applicable controls.
Building and managing senior client and key stakeholder relationships effectively.
Developing and implementing of an integrated account plan: Set volume, share, profit objectives based on performance and opportunity analysis.
Develop strategic approach and tailored tactics/programs to support customers, which is aligned to Commercial Marketing as well as corporate direction.
Integrate account plan into corporate plan by working closely with key internal stakeholders
Successfully lead all account negotiation initiatives.
Develop and implement a contact matrix and plan to support them.
Ensuring execution of rigorous performance analytics and account monitoring: Implement standard, recurring report cards (including monitoring of volume, share, price, brand portfolio & out-of-stock) and take corrective action where required.
Implement and manage account Profit & Loss.
Developing the implementation of targeted projects and integrating them within corporate cycle plan.
Monitoring annual volume targets that align with S&OP
Effectively communicating and engaging all activities to regional stakeholders.

Must Have:

Deep understanding of BTC (Behind the Counter) on the pharma side
Understanding of how pharmacists buy or recommend products
Excellent communication skills (written, verbal, listening and presentation) at all organizational levels.
Sound judgement and problem solving.
Networking, relationship building and collaboration skills.
Customer service orientation.
Negotiating, consensus building and conflict resolution skills.
Change management skills.
Ability to make difficult decisions while maintaining an effective balance between people and results.

Mandrake jobs

National Key Account Manager