IT Support Specialist

Salary 60-70K

Position Overview:

Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will play a crucial role in maintaining the organization's (and their client’s) IT environment, ensuring its stability, security, and efficiency.

Responsibilities:

Provide technical support and troubleshooting for hardware, software, and network-related issues.
Install, configure, and maintain servers, workstations, and network devices.
Manage and monitor network operations, including performance, security, and availability.
Implement and maintain backup and disaster recovery solutions.
Perform regular system updates, patches, and upgrades to ensure security and performance.
Manage user accounts, permissions, and access controls.
Evaluate and recommend IT solutions and technologies to meet business needs.
Collaborate with other IT team members to resolve complex technical issues.
Document IT procedures, configurations, and troubleshooting steps.
Train and mentor junior IT staff members.
Stay current with industry trends, best practices, and emerging technologies.
Participate in IT projects and initiatives as assigned.

Requirements:

Degree or Diploma in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience as an IT Technician, with at least 3-5 years in IT or network administration.
Strong technical skills in networking, systems administration, and IT infrastructure.
Proficiency in Windows operating systems. Proficiency in Mac is good to have.
Experience with virtualization technologies (e.g., VMware, Hyper-V).
Experience with setting up Windows server 2019 or latest, IIS, and ADA policies
Experience with Microsoft 365 environment, Sharepoint, Entra ID, Intune, Azure AD, Group Policy
Solid understanding of TCP/IP networking, DNS, DHCP, and VPN.
Experience in VLAN and Firewall deployments.
Knowledge of cybersecurity best practices and tools.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Valid Driver’s Licence and access to a reliable vehicle.
Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer) are a plus.

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Information Technology Support Specialist