About Qualified:

Engage more visitors, book more meetings, and drive more pipeline—right on the website. Powered by AI, Qualified helps you identify your best visitors and get them into your sales funnel quickly with live chat, chatbots, meeting scheduling, marketing offers, and intent data. Designed to empower sales and marketing teams, our suite of interconnected products enhances every aspect of revenue generation. Located in San Francisco, our office is a hub of innovation and collaboration, dedicated to advancing B2B engagement tools and data-driven insights.

Position Overview:

We are looking for an IT Support & Security Analyst who thrives on combining technical acumen with a proactive stance on IT support and cybersecurity. Your role is pivotal in safeguarding our IT infrastructure, ensuring it remains secure, as well as highly productive and reliable. You'll tackle a broad spectrum of responsibilities, from swift troubleshooting and hands-on technical support to strategic enhancements of our IT and security systems. Your contributions will be key to bolstering our operational effectiveness and maintaining our security integrity.

Embracing challenges and venturing beyond your comfort zone into the realms of security, privacy, and compliance projects will be part of your journey with us. This role is not just about addressing immediate IT needs; it's about shaping the technological landscape of our company and pushing the boundaries of what's possible.

What You'll Do:

Spearhead the onboarding and off-boarding processes, including comprehensive laptop provisioning, security training, and updates, to ensure a seamless transition for employees
Administer and secure a large fleet of MacOS devices with enterprise systems like Kandji, ensuring smooth operation and strong security measures
Work in tandem with global teams to provide unified support for Mac devices, networking, and access management, fostering an integrated IT infrastructure
Initiate projects to refine our global IT systems, with a focus on automation and enhancing the end-user experience in line with evolving business needs
Become proficient in our security policies, SOC2 controls, and public-facing documentation, ensuring a deep understanding of our security framework
Deploy and manage security monitoring tools such as EDR, network monitoring, and DLP, contributing to our proactive security posture
Participate in investigative efforts to tackle critical issues, applying meticulous attention to detail and a methodical approach
Diagnose and address a wide variety of IT challenges, from setting up new users to resolving complex technical queries and offering in-person help desk support
Manage the office’s technical infrastructure, ensuring that AV systems, meeting rooms, and the overall setup facilitate optimal productivity
Develop and maintain detailed technical documentation, establishing benchmarks for operational excellence and security protocols
Research, implement, and manage new tools to optimize internal workflows and enhance team efficiency across the organization

Who You Are:

Bachelor's Degree
3-5 years of experience in IT support, security, or a related technical role, boasting broad knowledge across various information security domains
Skilled in system administration and networking within UNIX-based systems like OS X and Linux
Demonstrated proficiency in deploying and managing complex software tools, including Google Suite, Zoom, and Okta
Detail-oriented with a strong passion for cybersecurity
A proactive problem-solver and security analyst focused on improving system functionality and user satisfaction
An independent team player adept at making informed decisions and leading global initiatives
Exceptional at managing projects, capable of balancing diverse priorities and effectively engaging with various stakeholders
Well-versed in the latest security, privacy, compliance, and IT audit best practices

Location Note:

Join us at our dynamic San Francisco office, where your role will be onsite. This position offers a unique chance to directly engage with our team in a setting that fosters innovation, collaboration, and growth. Here, you'll contribute to an environment that not only drives Qualified forward but also sets new standards in the B2B tech space.

Qualified jobs

IT Support & Security Analyst