For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Identity & Access Management (IAM) Analyst

Reports to: Senior Manager, Cloud Services and Security

Vacancy status: This posting is for an existing position.

Purpose of the Role

The IAM Analyst is a subject matter expert in IAM and CIAM standards, processes, approaches, and technologies. This role will be responsible for provisioning/deprovisioning of various types of accounts; as well as access review / recertification process.

This position will primarily support the identity and access management program and the overall CIAM program. The objective is to manage the lifecycle of digital identities and access while achieving security, business goals / objectives, productivity and regulatory compliances.

Your Responsibilities Will Include

Provide administration, operational support, and maintenance for LifeLabs’ Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) platforms and services.
Manage the identity lifecycle, including account provisioning, deprovisioning, access modifications, access requests, certifications, and joiner/mover/leaver processes.
Administer and support identity platforms, authentication services, privileged access management (PAM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity governance solutions.
Troubleshoot and resolve IAM and CIAM incidents, authentication issues, access-related problems, provisioning failures, and application integration challenges.
Support the implementation, integration, and continuous improvement of IAM and CIAM processes, controls, standards, and technologies.
Collaborate with business units, application teams, cloud and infrastructure teams, security operations, and GRC stakeholders to deliver secure identity and access solutions.
Support application, API, and cloud service integrations using industry-standard identity and authentication protocols.
Maintain technical documentation, procedures, configuration records, and operational processes for IAM and CIAM technologies.
Meet established service level agreements (SLAs), operational targets, and service delivery expectations for IAM and CIAM services.
Configure, document, maintain, and promote IAM and CIAM best practices across diverse business units, applications, and technology environments.
Contribute to IAM security, risk management, regulatory compliance, privacy, and audit-related activities.
Administer and support identity platforms and tools used for account provisioning, access management, authentication, authorization, and identity governance.
Perform provisioning and deprovisioning of standard and privileged accounts across on-premises and cloud environments.
Support privileged access management (PAM) processes, including the administration and management of privileged accounts and credentials.
Provide recommendations on ways to improve the overall CIAM Program
Provide guidance and mentorship to junior analysts within the overall Cyber Team.

What You Bring To The Role

5 – 6 years of hands on experience supporting a CIAM / IAM Program
Must have 5 years of Information Security experience.
Bachelor's degree in computer science (preferred), information assurance, MIS or related field, or equivalent; Masters is a plus.
One or more of the following is preferred:
- Certified Identity and Access Manager (CIAM)
- Certified Identity Management Professional (CIMP)
Experience in Active Directory and Entra Id is a mandatory requirement.
IAM Products and Solutions (ie. SailPoint, AD/LDAP, Entra Id, Privileged Access (PAM), SSO, MFA Strategies) is considered an asset
Hands on experience with AD and Entra ID is considered an asset.
Hands on experience with SailPoint and Auth0 or equivalent IAM tooling is considered an asset.
Understanding of RESTful APIs, web services, application authentication, authorization, tokens, session management, and secure application integrations.
Knowledge of identity and access security principles, application security, privacy, regulatory compliance, and risk management.
Technical knowledge of the following: IAM platforms: SailPoint, Secret Server, Active Directory and Microsoft Entra ID or equivalent enterprise IAM products.
Strong communication, analytical, problem-solving, and collaboration skills.
Ability to work effectively in a fast-paced environment and manage multiple priorities while maintaining a strong focus on security and service delivery.
Experience with administration of CIAM Tools (Auth 0) & CIAM Processes.
Ability to effectively communicate with both technical and non-technical teams. Can effectively negotiate with stakeholders, understanding the needs of all parties, managing risk and product delivery.
Excellent customer service skills with ability to understand impact to customers.
Demonstrate good judgement, a sense of urgency and commitment to high standards, ethics, regulatory compliance, and business integrity.

Why Join Us?

Join LifeLabs and help strengthen the security of one of Canada's leading healthcare organizations. As an Identity & Access Management (IAM) Analyst, you will play a critical role in protecting digital identities, managing access across cloud and on-premises environments, and supporting secure authentication technologies that enable the business to operate safely and efficiently. Working alongside cybersecurity, cloud, and infrastructure teams, you'll have the opportunity to contribute to the growth of LifeLabs' IAM and CIAM programs, leverage industry-leading technologies such as SailPoint, Entra ID, PAM, SSO, and MFA, and make a meaningful impact on security, compliance, and customer experience.

Salary range: $81,431 - $103,825 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
Retirement Savings Plan
Vacation and Wellness Days
Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

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IAM Analyst