Security Operations Center - SOC Analyst I

Location: Fredericton, NB

Who We Are

Welcome to the home of technology wizards, cybersecurity heroes, and boundary-pushing innovators – Bulletproof, a GLI company! Hailing from Canada but making waves globally, we're not your average tech company. Our shelves are decorated with accolades, including Microsoft’s global Security Partner of the Year in 2021. But, hey, who needs a trophy when you've got a vision to serve, secure, and empower the world through people and technology? Join us on a mission to make the world a safer place—one customer at a time!

Why Bulletproof!

Challenging Work: Dive into brain-twisting challenges where your ideas are the magic potion to our success.

Great People: We're an open, honest community of real people. Everyone's a rockstar, and teamwork is our dreamwork!

Global Impact: Span continents, break boundaries, and shake hands with cultures worldwide. Be part of a global impact story every day.

Diversity, Equity, and Inclusion: We celebrate our differences Join our never-ending quest for equality—it's our secret weapon.

Position Overview

Provide technical support for an on shift 24X7X365 basis.This involves handling events such as dentify user security issues, extensive troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. The events can include hardware/software failures as well as security breaches, threats, or network connectivity issues. Regularly provide high-level proactive technical support, including security configurations, security policy modification recommendation, and diagnostics of remote network issues.
Professionally and courteously answer inbound security-related calls and provide customers with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to established procedures.
Ensure implementation of best practice security policies that address business needs while protecting vital corporate assets.
The individual must be able to perform with minimal supervision of routine duties; must demonstrate ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions provided in written, oral, diagram, or schedule formats; and can handle multiple tasks simultaneously.

How You Will Be Successful

Perform the detailed and repeatable execution of all operational tasks as documented in SOC processes and subordinate procedures.
Monitor the SOC main event tools for security events.
Close or escalate security events as necessary.
Update all relevant documentation such as shift logs and tickets, procedures.
Identify impact of incidents on systems, and using available tools determine if data was infiltrated.
Document and maintain a knowledge base of alarms (false positives and false negatives, blacklists, whitelists) that IDS and IPS encounter.
Serve as work area experts for security/information assurance policy recommendations.
Gather intelligence from sources outside the SOC (both internal and external sources) and leverage for operations.
Escalate incidents to applicable Bulletproof entities and or Bulletproof Customers for remediation.
Build relationships with other Bulletproof operations units to strengthen customer security posture.
Ensure security events and incidents are detected and escalated in a timely manner.
Provide analysis and investigation to determine if alerts or security events warrant incident classification.
Track incidents through to final resolution.
Perform incident triage to include determining scope, urgency, and potential impact.
Drive the Information Fusion Procedure where various data inputs are gathered, analyzed and presented in a meaningful, actionable manner.
Responsible for long term analysis and investigation into our customer’s network activity, and the creation of custom logic to detect unique or previously undetectable attacks on our customer information assets.

Qualifications & Experience

Bachelor’s degree in Computer Science or equivalent experience relevant to network security with relevant industry certifications.
2-4 years of related experience in a Network support and or Network operations role; or any combination of education and experience, which would provide an equivalent background.
Background in networking or security to include intrusion detection/prevention.
Excellent written, verbal communication and organizational skills.
Knowledge and experience with PC’s, LAN topologies, routers, hubs, switches, and terminal servers.
Knowledge of security applications such as IDS, IPS, SEM, SIEM and anomaly detection tools.
Knowledge of trouble ticketing systems or CRM systems.
Understanding of the operation of test and analysis equipment such as protocol analyzers, LAN/WAN Sniffers, etc.
Ability to read and interpret network diagrams.
Ability to read and understand packet captures.
Basic understanding of the OSI model
Strong interpersonal and user service skills.
Knowledge of Unix and Windows operating Systems.
Experience with processes in functional area (i.e., trouble management, fault management, and incident management).
Understanding of network management concepts and software, including SNMP
Security +, SSCP and other technical security certifications (e.g. Information Systems Security Architecture Professional, Information Security Engineering Professional, Certification and Accreditation Professional, or equivalent certifications) (Preferred but not required)

Equal Opportunity Statement

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Bulletproof, a GLI Company jobs

SOC I Analyst